Product & Support Subscriptions
Why don't I have access to the module's feature updates?
Additional extension packages that introduce new functionalities and feature updates are available only by subscription model. Clients who purchased the modules by product subscription or by one-time payment model before February 1, 2022, and ...
Why some of the module settings are locked?
Most of Amasty extensions have additional features available only as a part of an active support or product subscription. If there is no active subscription, such features will be displayed 'locked' and would remain disabled in module configuration ...
How to renew a canceled product subscription?
The cost of renewing a product subscription is 80% of the current product price. This 80% fee is applicable only for the renewal. For all subsequent years, the subscription will cost 60% of the original price annually. To renew your product ...
Can I still use the extension if my Product Subscription is suspended?
Yes, the extension can still be used on the website even if the product subscription is not active. Period of the extension usage is not limited. You will also receive product updates within one year after the purchase, regardless of the subscription ...
How does Product Subscription work and what does it offer?
All Amasty extensions can be purchased by annual subscription only. When the product is purchased initially, 100% percent of its price should be paid. In subsequent years, 60% from the original price will be deducted once a year. Exact costs of the ...
What does Amasty offer within the advanced Support Subscription?
Amasty offers Pro, Premium and Amasty One tariff plans to subscribe to extended support with a monthly or annual fee. The benefits of the subscription differ depending on the chosen plan. Let's review the details: PRO PREMIUM AMASTY ONE - free ...
How to cancel my subscription?
The subscription can be suspended in the amasty.com account any time. Please navigate to the Subscriptions tab, open the required subscription and click on the Cancel This Subscription button in the right upper corner: The same will be for the ...
Is it possible to refund the advanced Support Subscription if I didn’t use it?
According to the license agreement, Amasty doesn’t refund services or support subscriptions, however, there's an option to cancel the subscription and stop the billing cycle.
Can I change the plan of my Support Subscription?
At the moment, one and the same support subscription can’t be upgraded/downgraded to other support plans or billing cycles automatically. The only option here will be to cancel the current subscription and subscribe to the required one anew.
How can I subscribe to advanced support?
In addition to the basic support provided with the product subscription, Amasty offers an option to subscribe to extended support with a monthly or annual fee. To acquire advanced support, proceed to the Support Subscription page, choose the account ...