How can I subscribe to advanced support?

How can I subscribe to advanced support?

In addition to the basic support provided with the product subscription, Amasty offers an option to subscribe to extended support with a monthly or annual fee. To acquire advanced support, proceed to the Support Subscription page, choose the account type and the plan that fits your needs best. Add it to the cart by clicking on the Add To Cart button:


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Please refer to other FAQ articles to find more information about the product and support subscriptions.

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        Amasty offers Pro, Premium and Amasty One tariff plans to subscribe to extended support with a monthly or annual fee. The benefits of the subscription differ depending on the chosen plan. Let's review the details: PRO PREMIUM AMASTY ONE - free ...

      • Can I change the plan of my Support Subscription?

        At the moment, one and the same support subscription can’t be upgraded/downgraded to other support plans or billing cycles automatically. The only option here will be to cancel the current subscription and subscribe to the required one anew.

      • Is it possible to refund the advanced Support Subscription if I didn’t use it?

        According to the license agreement, Amasty doesn’t refund services or support subscriptions, however, there's an option to cancel the subscription and stop the billing cycle.

      • Does the Facebook Pixel support Advanced Matching?

        Since v.1.2.0 Facebook Pixel Pro extension adds compatibility with Advanced Matching, enabling customer information to be sent along with Meta Pixel events. You can find the 'amasty/module-facebook-pixel-advanced-matching' package for installing in ...

      • How to cancel my subscription?

        The subscription can be suspended in the amasty.com account any time. Please navigate to the Subscriptions tab, open the required subscription and click on the Cancel This Subscription button in the right upper corner: The same will be for the ...