Is it possible to refund the advanced Support Subscription if I didn’t use it?

Is it possible to refund the advanced Support Subscription if I didn’t use it?

According to the license agreement, Amasty doesn’t refund services or support subscriptions, however, there's an option to cancel the subscription and stop the billing cycle.

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      • How can I get a refund?

        In case the acquired extension didn’t meet the expectations or some issues occur, our support team is always ready to help. If a full refund of a Magento 2 extension is required, please contact us. Amasty Sales Managers will contact back with further ...

      • Can I change the plan of my Support Subscription?

        At the moment, one and the same support subscription can’t be upgraded/downgraded to other support plans or billing cycles automatically. The only option here will be to cancel the current subscription and subscribe to the required one anew.

      • How can I subscribe to advanced support?

        In addition to the basic support provided with the product subscription, Amasty offers an option to subscribe to extended support with a monthly or annual fee. To acquire advanced support, proceed to the Support Subscription page, choose the account ...

      • What does Amasty offer within the advanced Support Subscription?

        Amasty offers Pro, Premium and Amasty One tariff plans to subscribe to extended support with a monthly or annual fee. The benefits of the subscription differ depending on the chosen plan. Let's review the details: PRO PREMIUM AMASTY ONE - free ...

      • Can I get a refund on another card/PayPal account?

        At the moment it is not possible to make a refund to another credit card or PayPal account. In this case, our team can only suggest requesting a refund with store credits for future purchases.