What does Amasty offer within the advanced Support Subscription?

What does Amasty offer within the advanced Support Subscription?

Amasty offers Pro, Premium and Amasty One tariff plans to subscribe to extended support with a monthly or annual fee. The benefits of the subscription differ depending on the chosen plan. Let's review the details:

PRO
PREMIUM
AMASTY ONE
- free installation for all extensions purchased under the account with a support subscription (on request);

- free configuration service.
Pro plan
+

- free installation of all updates for products listed under the account with a support subscription (on request);

- support in Amasty Slack channel, where replies are provided faster than in tickets.
Pro & Premium plan
+
- screen sharing & video calls for configuration questions & preliminary technical investigation to discuss steps to reproduce the issue and confirm credentials directly with Amasty support;

- personal account manager;

- training sessions (for certain extensions);

- Lite Performance Audit.

Above that, each plan offers a specific SLA. Time to our response, update, and technical review depend on your support subscription level. 

To see more details and subscribe to support, click here. 

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