Does your RMA module comply with Directive (EU) 2023/2673?

Does your RMA module comply with Directive (EU) 2023/2673?

Starting with version 2.12.0 to comply with Directive (EU) 2023/2673: 

1. We added the ability to rename Returns to Withdrawals. 

Now it is possible to select the Return Label in Amasty > RMA > Configuration > General:



When the Withdrawals option is enabled, the setting changes all frontend labels containing return/RMA, replacing return/RMA with withdrawal:


2. We added the ability to submit a return request without specifying mandatory Return Reason, Condition, and Resolution fields.

Now it is possible to select if the Return Reason, Condition, and Resolution fields are required, optional or hidden. You can find this functionality in Sales > RMA Settings > Return Rules > Return Field Statuses:


InfoYou can find the 'amasty/module-rma-subscription-functionality' package for installing in composer suggest. Please note that the module is available as a part of an active subscription.


3. We added the ability to calculate the Resolution Period from the moment an order reaches a selected status. 

Now you can find the Order Status for Resolution Period Start and Start Resolution Period From settings in the module configuration Amasty > RMA > Configuration > General: 

If First Time the Selected Status Is Reached is selected, the Resolution Period starts when the order first receives the status specified in Order Status for Resolution Period Start.
If Latest Time the Selected Status Is Reached is selected, the Resolution Period starts when the order most recently receives the status specified in Order Status for Resolution Period Start.

InfoYou can find the 'amasty/module-rma-subscription-functionality' package for installing in composer suggest. Please note that the module is available as a part of an active subscription.


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