General Questions
How to revert a patch?
A “patch” is a compact representation of the differences between files, intended for use with line-oriented text files. It describes how to turn one file into another, and is asymmetric: the patch from file1 to file2 is not the same as the patch for ...
Can I send you the files of my website to investigate the issue instead of giving SSH access?
We can work with customer instances by deploying them in our local environment, so you can send us the archived files of your root Magento directory and database the following way: Step 1. Go to your root Magento directory via CLI and run this ...
How to apply a patch to avoid overwriting modified files when updating the module?
Magento allows adding patches to Composer in order to prevent modifications from being overwritten while updating the extension. To apply the patch using Composer, follow the guidelines below. Please note that this instruction works only for patches ...
LESS issue on static content deploy. How to resolve it?
The below error when running a bin/magento setup:static-content:deploy command implies that the child theme is not utilizing the Magento LESS to CSS compilation: Compilation from source: ...
How to apply a custom patch on Magento Cloud?
Please make sure to test all patches in a pre-production environment. For Adobe Commerce on cloud infrastructure, you can create new branches with the magento-cloud environment:branch <branch-name> CLI command. To apply a custom patch on a Cloud ...
Triggers found by SWAT report
In Magento 2, for all changes in existing entities to properly reflect in the environment, a reindex is required. Specific events that enforce the reindexing process after changes in database tables are called triggers. Amasty modules do not add ...
How to grant SSH access to my server if I'm using SSH keys on it?
In accordance with our security policy, we do not accept external SSH keys that are provided by outside means, such as an attachment to the ticket, email, archive, link, etc. To connect to customer servers, we use keys (both public and private) ...
What information should I provide when submitting an issue-related ticket?
In our support center, we are struggling to provide a solution for your request as fast as possible. Though, it might get delayed through verifying details, finding out your support license, Magento and module version and etc. There are several steps ...
How to translate a Magento 2 extension?
Generally, an extension consists of specific elements (i.e. interface, settings display, added content) which can be translated to another language. When making a translation, as the first step, look through the module's elements in the Admin panel — ...
How to apply a patch?
A “patch” is a compact representation of the differences between files, intended for use with line-oriented text files. It describes how to turn one file into another, and is asymmetric: the patch from file1 to file2 is not the same as the patch for ...