Why can't I get a refund immediately?
We can't issue immediate refunds due to the way Shopify's billing cycle works. Here's how it functions:
When you subscribe, such as on March 1st, and your billing cycle starts on March 15th, we receive the payment on April 15th. If you request a refund during this billing period, we can’t provide it immediately. We need to wait until we receive the payment on April 15th to process your refund.
For more details, you can check Shopify’s documentation on billing cycles. If you have further questions, feel free to reach out to us.
Related Articles
Why haven’t I received an alert email after saving an alert?
After saving an alert, a confirmation email is sent to the specified email address. To start receiving notifications, follow these steps: Check your inbox for the confirmation email and verify your address. If you don’t see the email, check your Spam ...Why don’t some images appear in the optimization grid after analysis with LitePix Image Optimizer?
Our application analyzes images and displays those that need optimization in a grid format for easy access. Images that don't appear in the grid may fall under one of the following categories: Reasons Why Images May Be Skipped Already Optimized ...My theme doesn’t allow adding the block with the lowest price when using the Omnibus Insight: Price History app, what should I do?
It will be possible to add the required block in the product-price.liquid code. To proceed, follow the steps below: 1. Proceed to Online store > Themes > Customize > Edit Code. 2. Add a new snippet in the Snippets folder: Insert the content below and ...Can we set up different price lists for different markets using the FeedFusion: Product Feed Sync app?
Unfortunately, the moment, our the FeedFusion: Product Feed Sync app doesn’t support price lists.Does the Omnibus Insight: Price History app work with B2B shared catalogues?
At the moment, our Omnibus Insight: Price History app doesn’t support price lists, but we are currently working on adding this feature in future releases.
Announcements
⚡ Have you enlarged the functionality of the Amasty extension with your own code? Share your improvements with us!
At Amasty, we understand that some of our clients require customized features to perfectly align the extension with their business needs. If you have developed new functionality within an Amasty module and would like to share it, please submit a ticket