I get the 'Token getting error' issue. What should I check?
The “Token getting error” issue may arise due to various reasons, often specific to each instance and requiring a thorough investigation. However, there are initial steps you can take to explore potential solutions. Please follow the steps outlined below.
1. Update the extension. Make sure you are using the latest version of the module. If necessary, perform a simple update, as it may contain a fix for the error. Follow the extension update process outlined in. Follow the extension update process outlined in “How to update an Amasty extension?”
2. Verify Firebase Cloud credentials. After updating the extension to version 1.6.0 or above, it's necessary to reconfigure the extension. This reconfiguration is crucial to continue sending push notifications using the extension. If you were using Firebase Legacy API, please follow our guide to migrate to Firebase Cloud Messaging API V1.
If the suggestions provided in this article do not resolve the issue, kindly reach out to our support team for further assistance. We will be able to provide personalized guidance and additional troubleshooting to address the “Token getting error” issue on your instance.
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At Amasty, we understand that some of our clients require customized features to perfectly align the extension with their business needs. If you have developed new functionality within an Amasty module and would like to share it, please submit a ticket