I get the 'No recaptcha token' error. What should I check?
The “No recaptcha token” error may arise due to various reasons, often specific to each instance and requiring a thorough investigation. However, there are initial steps you can take to explore potential solutions. Please follow the steps outlined below.
1. Verify captcha keys. Navigate to Stores → Configuration → Amasty Extensions → Google Invisible Captcha → Captcha Setup and check Site Key and Secret Key. Consider generating a new key pair to ensure proper functionality.
2. Update the extension. Make sure you are using the latest version of the module. If necessary, perform a simple update, as it may contain a fix for the error. Follow the extension update process outlined in “How to update an Amasty extension?”
3. Captcha configuration check. Confirm the status of the native Magento captcha on your instance. Ensure that only one captcha is enabled for the same form to prevent conflicts leading to the “No recaptcha token” error.
If the suggestions provided in this article do not resolve the issue, kindly reach out to our support team for further assistance. We will be able to provide personalized guidance and additional troubleshooting to address the “No recaptcha token” error on your instance.
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