General Questions
How can I cancel and uninstall your app?
If you no longer plan to use our app, you can cancel your subscription and/or uninstall the app. The steps vary depending on the platform your store uses. Shopify app To cancel your subscription: Go to Apps > [App Name] > Pricing > Cancel To ...Why can't I get a refund immediately?
We can't issue immediate refunds due to the way Shopify's billing cycle works. Here's how it functions: When you subscribe, such as on March 1st, and your billing cycle starts on March 15th, we receive the payment on April 15th. If you request a ...How to install an app to my Shopify store?
Step 1. Access the Shopify App Store and log in to your account. Step 2. Open the details page of the desired app and press the Install button. Step 3. Within your Shopify admin interface, grant permission for app usage by selecting the Install app ...
Recent Articles
How are the lowest prices tracked for Shopify Markets and B2B prices?
Our Omnibus Price Tracker app uses the prices provided by Shopify. It does not create or calculate separate prices for Shopify Markets or B2B catalogs. By default, the app calculates the lowest price using your store’s primary price list. If you ...What should I check if AutoPost stops publishing my posts?
If AutoPost stops publishing your posts, review the following checklist to identify the possible cause. 1. Check your account connection and publishing destination Go to Apps > AutoPost > Accounts and make sure your social media account is still ...How can I make uploaded images appear first or last in the product gallery?
If you want to control where newly uploaded images appear in your Shopify product gallery, use the Adding behavior setting in Apps > PicManager > Settings > Media assignment: Before existing media Select Before existing media if you want new images ...Is it possible to use a Social Login account for login without social networks, or link social networks to old accounts that have been on the website for a long time?
Our Social Login module uses default Magento customer account functionality for registration and login, which means that regular login and social network login processes are fully interchangeable: Customer accounts created via Social Login ...Why does login via social networks redirect to a new browser tab instead of using a popup?
Starting from version 2.0.0, a number of security improvements has been introduced in the Social Login module in order to avoid malicious attacks. For this reason, the flow for registering and logging in via social networks has been redesigned to ...