Purchasing Questions
How to transfer active subscriptions from Fastspring to Adyen?
Due to the technical issues with processing subscriptions on the side of FastSpring, we kindly ask you to transfer your payment details to our new payment provider, Adyen. Completing this step is necessary to maintain ongoing access to support, ...
How to upgrade the tariff plan of my extension?
It is possible to upgrade the tariff plan of the purchased module by paying the difference. For that, navigate to the Products tab in your account and scroll to the Composer packages or Packages section. Find the needed extension and click the ...
What should I do if I bought the wrong extension?
Please contact us as soon as possible in order to replace the current extension with the one you need in terms of a 30-day money-back guarantee.
How can I get a refund?
In case the acquired extension didn’t meet the expectations or some issues occur, our support team is always ready to help. If a full refund of a Magento 2 extension is required, please contact us. Amasty Sales Managers will contact back with further ...
Can I get a refund on another card/PayPal account?
At the moment it is not possible to make a refund to another credit card or PayPal account. In this case, our team can only suggest requesting a refund with store credits for future purchases.
Can I change the EE extension to CE for free?
Community, Enterprise and Magento Cloud packages are different solutions, as each of them is developed according to the peculiarities of the corresponding Magento edition. Please contact our team if you'd like to change the edition of the purchased ...
I have the extension for M1 and want to upgrade it to M2. What should I do?
Magento 1 and Magento 2 extensions are completely different solutions, so it will be required to re-purchase them for Magento 2 anew (if the same extensions for Magento 2 exist). Please contact us via a ticket, and we will review your case ...
Do you have some offers and promotions?
We regularly run promotions and update them every month. The details can be checked on the promo page. If you are interested in some special offers, you can contact us directly to get more details on what promotions we currently have, or subscribe to ...
What should I do if I get an invalid VAT ID error?
Please double-check if you enter the correct number (usually, it includes the code of your country and a numerical value). When you are sure that everything is correct but the error persists, feel free to contact us, and we’ll help you with this ...
How can I apply a coupon code to the order?
In order to apply a coupon code to the order, open the shopping cart page. The Apply Coupon button will be in the left corner right under the list of the added products. Expand it, enter your code, and click Apply. The discount will be calculated ...
Can I request a free trial?
Amasty doesn’t provide any trials of Magento extensions. But we offer a 30-day money-back guarantee. If you buy an extension and it doesn’t suit you in any way, you can request a refund with no risks on your side. We also provide free support within ...
How can I pay for Amasty extensions?
Our extensions can be paid in any convenient way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection is guaranteed. The order can also be covered fully or partially with ...
I forgot to fill my VAT ID, and an additional tax was charged. How can I return it?
In case of an additional tax charge after the payment, please create a ticket specifying your VAT number and order ID. As soon as we receive it, we'll advise on the possible options for how to resolve this situation.
What should I do if the payment for an extension wasn’t accepted?
If the status of the order is Pending (not Complete), please create a ticket specifying the order ID. Our team will review it and provide all further steps needed to resolve the situation.
Do you have the installation service?
Yes, we provide a professional installation service within our Pro, Premium and Amasty One support subscription plans. The installation service within a support subscription is non-expandable and can be used for all your orders at any time while the ...
Can you customize the extension or develop a completely new module for me?
Yes, we provide customization services. Please fill in the form, and our managers from the Custom Development department will review the request and provide their estimates regarding the budget and time-to-market.
Where can I find the invoice for the extension purchase?
Please kindly note that invoices for orders completely covered with store credits or placed on the Magento Marketplace are not available in the account on amasty.com. If you have made a purchase through FastSpring with an order starting with #AMA, ...