RMA
When does the RMA start counting refund period days?
Out of the box, RMA starts counting refund period days when the order is created.How to export refund requests to a CSV file?
At the moment, the Lite tariff plan of the extension provides the functionality to export the archived requests only. Step 1. Navigate to the Archived Requests grid (Orders → RMA Management → Archived Requests) and tick the needed orders. Step 2. ...How do I adjust the sum of money that should be refunded to a customer?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests, so everything about sending money to customers should be performed by the admin manually via the default Magento Credit Memo option. As a quick way to create the ...Can a customer request refunds for products that are not shipped yet?
The RMA extension allows creating refund requests only for those products that obtained the Shipped status.How to create an RMA request from the admin panel?
To create a refund request from the backend, proceed to Sales → Orders, choose the order you'd like to return, and click the Create Return option on the order details page.Can a customer create one refund request for products from different orders?
No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.Can I refund orders with store credits?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests and is intended to help admins manage them much faster and easier. Everything about creating credit memos and sending money or store credits to customers should ...How to allow guest customers to submit an RMA request?
To enable guest RMA, navigate to Stores → Configuration → Amasty Extensions → RMA → General and enable the Allow Guest RMA option. Guest visitors will be able to find the link to the refund request creation page in the footer.
Recent Articles
Will the module help speed up the loading of Sales Order grid?
The archive is located in tables that are separate from the default Magento ones. During installation, the module creates the tables that copy the structure of sales_order_grid, sales_invoice_grid, sales_shippment_grid, and sales_creditmemo_grid. ...Shipping address is not replaced by the store one when using the Store Pickup module. Is it expected?
The Store Pickup extension enables you to add multiple pickup points (points of sale) to your store. On the storefront, the extension automatically detects the closest available store based on the customer's entered address and offers the option to ...Why isn't the compare_at price appearing in my FeedFusion feed and how can I fix it?
This issue may occur if variants are excluded in your feed configuration and the Compare_at price attribute is used in the Template section: The Compare_at price field works for variants and retrieves the price for variant products. If variants are ...How does LitePix manual optimization differ from Shopify's default optimization?
With Shopify's default settings, images automatically use Shopify’s recommended parameters: JPG format, a maximum size of 2048x2048 pixels, and Balanced compression. These settings cannot be modified: Opting for manual configuration with LitePix ...What are the costs for using LitePix Image Optimizer?
The first 20 images are optimized for free. After that, the cost is $0.0039 per image. The spending limit is applied on a monthly basis, and it is currently set to $3,99 per month.