RMA
When does the RMA start counting refund period days?
Out of the box, RMA starts counting refund period days when the order is created.How to export refund requests to a CSV file?
At the moment, the Lite tariff plan of the extension provides the functionality to export the archived requests only. Step 1. Navigate to the Archived Requests grid (Orders → RMA Management → Archived Requests) and tick the needed orders. Step 2. ...How do I adjust the sum of money that should be refunded to a customer?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests, so everything about sending money to customers should be performed by the admin manually via the default Magento Credit Memo option. As a quick way to create the ...Can a customer request refunds for products that are not shipped yet?
The RMA extension allows creating refund requests only for those products that obtained the Shipped status.How to create an RMA request from the admin panel?
To create a refund request from the backend, proceed to Sales → Orders, choose the order you'd like to return, and click the Create Return option on the order details page.Can a customer create one refund request for products from different orders?
No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.Can I refund orders with store credits?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests and is intended to help admins manage them much faster and easier. Everything about creating credit memos and sending money or store credits to customers should ...How to allow guest customers to submit an RMA request?
To enable guest RMA, navigate to Stores → Configuration → Amasty Extensions → RMA → General and enable the Allow Guest RMA option. Guest visitors will be able to find the link to the refund request creation page in the footer.
Recent Articles
Can I show the shipping bar on the checkout page?
Since v.1.4.0 of Free Shipping Bar extension, we have added an option to display a free shipping bar on the checkout page. You can find the 'amasty/module-shipping-bar-subscription-functionality' package for installing in composer suggest. The module ...How to Display FAQs on Category Pages
FAQ questions can be added to category pages by creating a new widget and adding it to a category block by following the next steps: Go to Content → Widgets and click Add Widget. Choose the Type as either Amasty FAQ Questions List or Amasty FAQ ...Product Option Templates API
1. Amasty\Prot\Api\CustomTemplateRepositoryInterface - class for for managing Product Option Templates. GET /V1/amasty_prot/template, method="get" - get a product option template by ID; GET /V1/amasty_prot/templates, method="getList" - retrieve a ...Can the images be generated using AI?
Starting version 2.0.0 the Promo Banners module is fully compatible with Amasty's AI Content Generator, providing you with built-in functionality to effortlessly generate banner images using AI technology. You need to install the ...Does the module use answers for search results?
Starting with version 2.15.0 of the FAQ and Product Questions module, it is possible to include questions in search results based on the text of their answers. The feature is available with an active product or support subscription upon installation ...