RMA
When does the RMA start counting refund period days?
Out of the box, RMA starts counting refund period days when the order is created.How to export refund requests to a CSV file?
At the moment, the Lite tariff plan of the extension provides the functionality to export the archived requests only. Step 1. Navigate to the Archived Requests grid (Orders → RMA Management → Archived Requests) and tick the needed orders. Step 2. ...How do I adjust the sum of money that should be refunded to a customer?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests, so everything about sending money to customers should be performed by the admin manually via the default Magento Credit Memo option. As a quick way to create the ...Can a customer request refunds for products that are not shipped yet?
The RMA extension allows creating refund requests only for those products that obtained the Shipped status.How to create an RMA request from the admin panel?
To create a refund request from the backend, proceed to Sales → Orders, choose the order you'd like to return, and click the Create Return option on the order details page.Can a customer create one refund request for products from different orders?
No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.Can I refund orders with store credits?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests and is intended to help admins manage them much faster and easier. Everything about creating credit memos and sending money or store credits to customers should ...How to allow guest customers to submit an RMA request?
To enable guest RMA, navigate to Stores → Configuration → Amasty Extensions → RMA → General and enable the Allow Guest RMA option. Guest visitors will be able to find the link to the refund request creation page in the footer.
Recent Articles
Is it possible to reset consents for all customers?
Since v.2.18.0 you can reset customer consents in bulk. You can find the 'amasty/module-gdpr-subscription-functionality' package for installation in composer suggest. Please note that the module is available as a part of an active subscription. With ...How can I set the subscription block to be shown based on product quantity?
Starting with version 1.20.0 it is possible to subscribe to stock notifications based on product quantity instead of stock status. The feature works with backorder and pre-order products, including those managed by Amasty Pre Order. You need to ...How to use the 'same as' condition for the color attribute of the configurable products?
Starting with version 2.26.0 it is possible to display related products using the ‘same as’ condition based on child options of configurable products. You need to install the 'amasty/module-automatic-related-products-subscription-functionality' ...Why do attribute values are not displayed in the Sales > Orders grid after placing an order?
The thing is, the amasty_order_attribute_grid indexer on your instance is most likely set to Updated by Schedule mode. To enable the correct display of the order attributes values, the reindex should be run to update the values using the command: php ...Is it possible to count unique products in the cart instead of the total quantity?
Starting with version 2.20.0 the Special Promotions Pro module has a condition for counting unique product SKUs in the shopping cart. You need to install the 'amasty/module-special-promo-conditions' package from composer suggest to use this ...