RMA
Does your RMA module comply with Directive (EU) 2023/2673?
Starting with version 2.12.0 to comply with Directive (EU) 2023/2673: 1. We added the ability to rename Returns to Withdrawals. Now it is possible to select the Return Label in Amasty > RMA > Configuration > General: When the Withdrawals option is ...When does the RMA start counting refund period days?
Out of the box, RMA starts counting refund period days when the order is created.How to export refund requests to a CSV file?
At the moment, the Lite tariff plan of the extension provides the functionality to export the archived requests only. Step 1. Navigate to the Archived Requests grid (Orders → RMA Management → Archived Requests) and tick the needed orders. Step 2. ...How do I adjust the sum of money that should be refunded to a customer?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests, so everything about sending money to customers should be performed by the admin manually via the default Magento Credit Memo option. As a quick way to create the ...Can a customer request refunds for products that are not shipped yet?
The RMA extension allows creating refund requests only for those products that obtained the Shipped status.How to create an RMA request from the admin panel?
To create a refund request from the backend, proceed to Sales → Orders, choose the order you'd like to return, and click the Create Return option on the order details page.Can a customer create one refund request for products from different orders?
No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.Can I refund orders with store credits?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests and is intended to help admins manage them much faster and easier. Everything about creating credit memos and sending money or store credits to customers should ...How to allow guest customers to submit an RMA request?
To enable guest RMA, navigate to Stores → Configuration → Amasty Extensions → RMA → General and enable the Allow Guest RMA option. Guest visitors will be able to find the link to the refund request creation page in the footer.
Recent Articles
Does your RMA module comply with Directive (EU) 2023/2673?
Starting with version 2.12.0 to comply with Directive (EU) 2023/2673: 1. We added the ability to rename Returns to Withdrawals. Now it is possible to select the Return Label in Amasty > RMA > Configuration > General: When the Withdrawals option is ...How to hide CMS pages from specific customer groups?
Since v.2.2.0 of the Customer Group Catalog extension it is possible to hide CMS pages from specific customer groups. You can find the 'amasty/module-groupcat-subscription-functionality' package for installation in composer suggest. Please note that ...Is it possible to set the maximum number of characters entered in a search bar?
Starting with version 2.8.0 of the Elastic Search and version 1.27.0 of the Advanced Search modules, a new feature to limit the search query length. was added. You need to install the 'amasty/module-advanced-search-subscription-functionality’ package ...Is Elastic Search/Advanced Search compatible with Porto theme?
Out of the box, Elastic Search and Advanced Search extensions aren't declared as compatible with Porto theme. However, due to a big number of reports, Amasty have released a free and publicly available compatibility module that addresses common ...How to Prevent Filtered Pages from Being Crawled in Improved Layered Navigation?
The Improved Layered Navigation module generates filter links as standard HTML links, for example: <a href="..."> As a result, filtered pages may appear in Google Search Console, consume crawl budget, and create duplicate content issues. This can ...