RMA
When does the RMA start counting refund period days?
Out of the box, RMA starts counting refund period days when the order is created.How to export refund requests to a CSV file?
At the moment, the Lite tariff plan of the extension provides the functionality to export the archived requests only. Step 1. Navigate to the Archived Requests grid (Orders → RMA Management → Archived Requests) and tick the needed orders. Step 2. ...How do I adjust the sum of money that should be refunded to a customer?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests, so everything about sending money to customers should be performed by the admin manually via the default Magento Credit Memo option. As a quick way to create the ...Can a customer request refunds for products that are not shipped yet?
The RMA extension allows creating refund requests only for those products that obtained the Shipped status.How to create an RMA request from the admin panel?
To create a refund request from the backend, proceed to Sales → Orders, choose the order you'd like to return, and click the Create Return option on the order details page.Can a customer create one refund request for products from different orders?
No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.Can I refund orders with store credits?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests and is intended to help admins manage them much faster and easier. Everything about creating credit memos and sending money or store credits to customers should ...How to allow guest customers to submit an RMA request?
To enable guest RMA, navigate to Stores → Configuration → Amasty Extensions → RMA → General and enable the Allow Guest RMA option. Guest visitors will be able to find the link to the refund request creation page in the footer.
Recent Articles
What to Check If the Pre-Order Button Is Missing on the Frontend?
1. General module settings: If the pre-order button is missing for a product with quantity 0 or below, but it should be visible, make sure the following setting is enabled: Allow Pre Orders for Products with Zero and Below Zero Qty = Yes If the ...Why doesn't Google Automated discount work on the frontend?
If the extension doesn't work as expected (discounts is not applied or discount value is incorrect), we'd recommend checking the configurations following the instructions below. 1. Assign Product Attributes Ensure that the cost_of_goods_sold and ...How to move out-of-stock products to the end of the catalog for all categories?
When it is necessary to position out-of-stock products to the end of the list, the Improved Sorting extension could be used as it allows changing product sorting globally. To change the position of the out-of-stock items, you need to navigate to ...Why isn't the Omnibus Price Tracker widget appearing on product pages?
If the Omnibus Price Tracker widget isn't appearing, follow these steps: 1. Ensure sync completion - confirm that product syncing is complete to allow the app to collect product data and display the lowest price: 2. Verify theme settings - check that ...How to match an image by SKU using PicManager?
1. Access PicManager Settings: Navigate to Apps > PicManager > Settings. Select one of the following from the dropdown menu: SKU (assign to variants, parent products, and simple products): This option assigns images by SKU to variants, their parent ...