RMA
When does the RMA start counting refund period days?
Out of the box, RMA starts counting refund period days when the order is created.How to export refund requests to a CSV file?
At the moment, the Lite tariff plan of the extension provides the functionality to export the archived requests only. Step 1. Navigate to the Archived Requests grid (Orders → RMA Management → Archived Requests) and tick the needed orders. Step 2. ...How do I adjust the sum of money that should be refunded to a customer?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests, so everything about sending money to customers should be performed by the admin manually via the default Magento Credit Memo option. As a quick way to create the ...Can a customer request refunds for products that are not shipped yet?
The RMA extension allows creating refund requests only for those products that obtained the Shipped status.How to create an RMA request from the admin panel?
To create a refund request from the backend, proceed to Sales → Orders, choose the order you'd like to return, and click the Create Return option on the order details page.Can a customer create one refund request for products from different orders?
No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.Can I refund orders with store credits?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests and is intended to help admins manage them much faster and easier. Everything about creating credit memos and sending money or store credits to customers should ...How to allow guest customers to submit an RMA request?
To enable guest RMA, navigate to Stores → Configuration → Amasty Extensions → RMA → General and enable the Allow Guest RMA option. Guest visitors will be able to find the link to the refund request creation page in the footer.
Recent Articles
Can we add the notification for customers to complete 2nd step of recurring paypal payment?
Since v.2.2.0 of the module, we added notifications for customers about the need to complete two steps when subscribing with payment through PayPal. When customer chooses PayPal as a payment method, the following notification would be displayed on ...Why ChatGPT AI Content Generator not generating content when using Amasty AI Service?
There are several reasons why the extension might not generate content on your Magento. In case Amasty AI Service provider is used in Stores → Configuration → Amasty Extensions → AI Content Generator, kindly make sure to check the following details: ...How to import/update customer addresses?
In order to import/update customer addresses, please, use the following fields: Root Entity Customer Address Entity The customer_address_entity.entity_id field stands for the address record in the database table customer_address_entity table. The ...How to assign simple options to configurable products?
In order to assign simple products to the configurable ones, it is necessary for them to already exist in Magento. Therefore, at first, I'd recommend importing all the products. Here are the minimum required fields to import a new product: Root ...How to import tier prices?
We recommend importing ties prices via the one-time import functionality in System > Amasty Import > Import > Product > Customer Group Price entity with the following fields: Here is an example of the import file: The product_id field stands for the ...