RMA
When does the RMA start counting refund period days?
Out of the box, RMA starts counting refund period days when the order is created.How to export refund requests to a CSV file?
At the moment, the Lite tariff plan of the extension provides the functionality to export the archived requests only. Step 1. Navigate to the Archived Requests grid (Orders → RMA Management → Archived Requests) and tick the needed orders. Step 2. ...How do I adjust the sum of money that should be refunded to a customer?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests, so everything about sending money to customers should be performed by the admin manually via the default Magento Credit Memo option. As a quick way to create the ...Can a customer request refunds for products that are not shipped yet?
The RMA extension allows creating refund requests only for those products that obtained the Shipped status.How to create an RMA request from the admin panel?
To create a refund request from the backend, proceed to Sales → Orders, choose the order you'd like to return, and click the Create Return option on the order details page.Can a customer create one refund request for products from different orders?
No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.Can I refund orders with store credits?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests and is intended to help admins manage them much faster and easier. Everything about creating credit memos and sending money or store credits to customers should ...How to allow guest customers to submit an RMA request?
To enable guest RMA, navigate to Stores → Configuration → Amasty Extensions → RMA → General and enable the Allow Guest RMA option. Guest visitors will be able to find the link to the refund request creation page in the footer.
Recent Articles
I have installed ChatGPT AI Content Generator Pro, however, there is no mass action for SEO fields feature. How to fix?
In order to add mass actions to generate content for SEO fields for product pages, it is necessary to install an additional module. You can find the 'amasty/module-ai-mass-actions-content-generator' package for installing in composer suggest section. ...Why mass content generation is stuck in pending status?
If Mass Content generation process gets stuck in pending status, it is possible that the CLI PHP Path wasn't set correctly. CLI PHP Path is the option that shows the path to PHP interpreter, which is used by our extension when running the commands ...How to resolve Missing field 'review' and Missing file 'pricevalidUntil' warnings in rich data?
To resolve the "Missing field 'review' (optional)" and "Missing field 'priceValidUntil' (optional)" warnings in rich data using the Google Rich Snippets extension by Amasty, it needs to ensure that your structured data is configured to include these ...The Price History info is not shown on the storefront. What should I check?
If the Price History block isn't showing up on the storefront, there are several steps you can take to troubleshoot and resolve the issue. Here’s a detailed guide to help you ensure it is set correctly: Step 1. Check if your product has the default ...How can I remove images accidentally uploaded using the PicManager app?
Currently, our app doesn't have an automatic tool to delete uploaded images. You'll need to do it manually by going to Content > Files: However, we're working on adding a revert feature in future updates.