RMA
When does the RMA start counting refund period days?
Out of the box, RMA starts counting refund period days when the order is created.How to export refund requests to a CSV file?
At the moment, the Lite tariff plan of the extension provides the functionality to export the archived requests only. Step 1. Navigate to the Archived Requests grid (Orders → RMA Management → Archived Requests) and tick the needed orders. Step 2. ...How do I adjust the sum of money that should be refunded to a customer?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests, so everything about sending money to customers should be performed by the admin manually via the default Magento Credit Memo option. As a quick way to create the ...Can a customer request refunds for products that are not shipped yet?
The RMA extension allows creating refund requests only for those products that obtained the Shipped status.How to create an RMA request from the admin panel?
To create a refund request from the backend, proceed to Sales → Orders, choose the order you'd like to return, and click the Create Return option on the order details page.Can a customer create one refund request for products from different orders?
No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.Can I refund orders with store credits?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests and is intended to help admins manage them much faster and easier. Everything about creating credit memos and sending money or store credits to customers should ...How to allow guest customers to submit an RMA request?
To enable guest RMA, navigate to Stores → Configuration → Amasty Extensions → RMA → General and enable the Allow Guest RMA option. Guest visitors will be able to find the link to the refund request creation page in the footer.
Recent Articles
How can I display the bundle pack discount in the mini cart?
Since v. 2.21.0 of the Automatic Related Products for Magento 2, a new Discount Info for Mini Cart extension has been added to the module that allows Cart discounts to be displayed in the Mini cart. You can find the ...The module doesn't let me add more than 100 products to an attachment. How to fix it?
The extension itself doesn’t have any limits on the number of products to be assigned to the attachment. However, the maximum number of products that can be assigned to an attachment on its edit page is controlled by a PHP variable and the server ...Why is the widget price not updating when I select a product variant with a different price, and how can I fix it
By default, our application is designed to automatically update the price when you select a product variant with a different price. Here’s an example of one variant option: and another variant option: If the price is not updating, it is likely due to ...Will the content be deleted if I remove the application?
If you remove the application, the generated content will remain intact.How can I change my description without losing the existing photos?
To ensure your current images are preserved when generating new product descriptions, follow these steps: 1. Go to Apps in your menu. 2. Select WritePilot. 3. Navigate to Settings. 4. Under General Settings, make sure to enable the option that says: ...