Out of Stock Notifications
How can customers receive Price and Back in Stock Alerts notifications?
Since v.1.18.0 we added the ability to notify customers via email about their subscriptions to Price Alerts and Back in Stock Alerts. Please, ensure to enable the Notify Customer of Price Alert Subscription and Notify Customer of Back in Stock Alert ...
Stock alert block is not displayed on the frontend. What might cause the issue?
Foremost, ensure that the Hide Stock Alert Block setting is disabled for your products. To check this, go to Catalog → Products, select a product, and find the Hide Stock Alert Block setting. If necessary, change it to No, clear the caches, and then ...
Is it possible to hide the out of stock subscription block for specific products?
Yes, there's an option to hide the stock alert block for particular products. To achieve that, follow the steps below. Step 1. Navigate to Catalog → Products. Step 2. Pick the product you wish to hide the Stock Alert block for and open its ...
Do customers need to re-subscribe to a product if it is out of stock again?
When customers subscribe to stock notifications for a certain product, only one email will be sent when this item is back in stock. If the product is out of stock again, customers will need to resubscribe to stock notifications to receive another ...
I've configured GDPR for subscriptions, but the link to Privacy Policy page is not redirecting to the correct page. How to fix?
To set up the redirects correctly, go to Content → Pages, select the desired page from the list (where the customer should be redirected) and copy the value of the URL Key setting in the Search Engine Optimization section. This URL Key value should ...
How do I modify the contents of {{var alertGrid | raw}} in the template?
The full content of the mentioned variable is located in the following file: /vendor/magento/module-product-alert/view/frontend/templates/email/stock.phtml It is better to edit the mentioned file via the theme folder. For that, the file should be ...
I'd like to modify the text of an email template. How can I do it?
In order to edit the email, please go to Marketing → Email Templates and create a new template. To associate the new template with the back-in-stock alerts, you'd need to load the existing template. Please select Magento_ProductAlert → Stock Alert ...
Can I subscribe to an out of stock simple product (child of a configurable)?
Yes, the extension allows customers to subscribe to back-in-stock notifications to specific options of a configurable product. Please ensure to enable the Show Options of Out of Stock Configurable setting in the module general configuration (Stores → ...
The images are missing in the customer back in stock emails. How to fix?
The extension's functionality is based on Magento native product alerts. Therefore, please make sure that your configuration of static and media URLs at Magento Admin Panel → Stores → Configuration → General → Web → Base URL is correct, otherwise, ...
Customers do not receive notification. What might be the reason?
Here are several steps to check. Step 1. Set the test email address in Amasty → Out of Stock Notifications → General. Step 2. Send a test notification from Reports → Notifications → Stock Alerts. Step 3. Check the configuration of the crontab by ...