Abandoned Cart Email
Is it possible to cancel the campaign if the order was placed?
According to both module and Magento logic, a cart cannot be considered abandoned if there are no products in it. After order placement, the cart does not contain any products anymore, losing the “abandoned” label. Therefore, there is no separate ...
Does the extension support email templates per store?
In the module, it's possible to create different email campaigns on different Store View levels and assign different email templates to them. When creating a campaign at Amasty → Abandoned Cart Email → Campaigns, select the necessary scope for the ...
Does the Abandoned Cart Email extension have cross-device compatibility?
If a user abandons their cart from desktop, and after receiving the email opens it on a mobile device, the cart will show correctly. Please refer to the screenshots below to see an example of this case behavior. 1. The cart was left at checkout with ...
How can I make my email templates look like the example on the Abandoned Cart Email extension page?
The template shown on the product page of the Abandoned Cart Email extension is just an example of how it may look and what can be achieved after customizing the template. The extension provides the functionality to adjust the sample template to your ...
How does the Debug Mode work?
The debug mode allows the cart to be considered abandoned as soon as any item is added to it. Normally, it would take 5-10 minutes for a cart to be considered abandoned. Therefore, it doesn't necessarily send the email right away, but rather sets an ...
Does the extension send emails for the carts that were abandoned before the extension installation?
The carts that were abandoned before the extension installation will not be affected, as well as the ones that were created before a new campaign creation. The campaigns will only consider new quotes when scheduling emails.
I installed the Abandoned Cart Email extension but emails are not sent.
The abandoned carts are tracked within the campaigns. To start sending emails to the customers, please create and configure a campaign in Marketing → Abandoned Cart Email → Campaigns. Here is our video guide for Abandoned Cart Email set up: Please ...
I configured the extension to send emails but I don’t receive them according to the set schedule.
Please keep in mind that it takes 5-10 minutes for the cart to be considered abandoned, and only then, a campaign timer starts. Also, note that abandoned cart emails are being sent by Cron, and by default Cron sends emails once in 5 minutes. It means ...
Why are abandoned cart emails not being sent even though I configured the extension?
Abandoned cart emails are being sent by Cron. If emails are not being sent to you, please check whether Cron is configured and running. For more information on Cron for Magento 2, please refer to the official Magento 2 documentation: Configure and ...
How does the Abandoned Cart Email extension work for guests?
The Abandoned Cart Email extension works for guest customers in the cases when a customer enters their email on the checkout page, but interrupts the checkout process. The extension captures the entered email with AJAX and immediately saves it. This ...
When is the cart considered abandoned?
By default, the cart is considered abandoned when the order wasn't placed, and the cart has been closed for at least 10 minutes. It's possible to change this value by using Abandoned Cart Email → Configuration → Cart Considered Abandoned After Period ...
How to change the type and the size of the product image for the abandoned cart email template?
The product image properties can be changed in the file Amasty/Acart/etc/view.xml. Please note that the changes should be made according to the template layout mode: To replace the product image, please change the image type attribute. Allowed types ...
How to change styles of the product layout for the abandoned cart email template?
The styles of the email template can be modified via the files. Depending on the layout mode (list/table), different files should be modified. Modify this file for the list mode: Amasty/Acart/view/frontend/templates/email/list.phtml And this file is ...