Account & License Registration
What to do if I try to save Instance Registration Key in my admin area, but "Invalid key" error appears?
If you have just created a License Registration project in your amasty.com account and instantly proceeded to save its Instance Registration Key in your Magento backend at Amasty > Products, there's a chance that the information about the created ...
What does each product license status in the Base extension mean?
We've introduced a license registration feature in the Base module. Clients are required to verify their products by inserting and verifying a key generated in their account. Each product assigned to this key will then receive a specific status. This ...
Do I need to verify licenses for my one-time purchases as well?
Yes, the extensions that were purchased before February 1st, 2022 need to be assigned to a project too. After you've created a project and clicked on the Assign the licenses button, orders for such modules will appear in the popup the same way as the ...
How many projects and registration keys are needed for a multi-website Magento instance?
If you have several websites under one Magento installation, only one project and one registration key need to be created. When entering domain name for a project, you may use the domain name of Magento's backend.
I have inserted my instance registration key into admin area settings and assigned licenses to a project in my amasty.com account, but there's still a notice that some of Amasty subscriptions have been cancelled or have limited access, why?
There is a variety of reasons why a product license can be marked as cancelled or limited. We recommend reviewing order and subscription history in your amasty.com account to check if your case matches the examples below: A module was purchased ...
How to proceed if I need to update Amasty Base extension?
To finish license registration for your amasty.com account, you need to enter your Instance Registration Key into our Base module functionality that becomes available with v.1.16.0 and newer. In order to check your Base module version and its latest ...
Why some of my module purchases aren't visible in the "Assign the licenses" popup?
If you don't see some of your extension orders in a popup where licenses can be assigned to a project, there's a chance that they were shared to your account from another amasty.com account. If you're not sure about that and would like to check if ...
Can I use the same instance registration key in my production and staging instances?
If your production (live) and staging (development, testing, etc.) Magento instances are for the same store, then the same Instance Registration Key can be added to both of them. The only difference between these instance is the state of the ...
I upgraded the edition of my module, but the notice in my Magento admin area still mentions the old module edition and says that it has been cancelled, how to resolve that?
It is expected for the subscription of the old module edition to be marked as Cancelled, as it is replaced with new subscription for the upgraded edition (for example, if you upgraded from Pro to Premium). In order to eliminate the warning that is ...
I see messages in my account and admin area that license registration is required, what should I do?
We introduced License Checker functionality inside our extensions in order to create a connection between the purchased products and Magento instances where the products are installed, it helps us make sure that module licences are used in accordance ...
Can we use one and the same extension license on several websites?
An Amasty extension is not domain-related, but installation-related. If you run each website on a new Magento installation, you need a separate license for each of them. However, if you run several domains on the same instance of Magento, you can use ...
I keep my extensions under different amasty.com accounts. How do I manage the Composer keys?
It is not possible to transfer or merge Composer keys. However, an alternative solution would be to provide access to the extension listed in one account for another account. The shared package will be available in both the accounts and thus, can be ...
How to merge our amasty.com accounts?
We don't have a technical option to merge accounts, however, access to the extension listed in one account can be granted for another account. The shared package will be available in both the accounts in the ZIP format and can be installed via ...
What should I do if I can’t find the order in my amasty.com accounts?
Please make sure that the order hasn’t been purchased by a former or current agency/developer. In this case, the extension sharing will be required. If you’re certain that the order was placed under one of your amasty.com accounts, please create a ...
How do I transfer the modules to another amasty.com account?
At the moment there's no option to move extensions between accounts. However, our team could provide access to the package of the module listed in one customer account for another account. The shared package (Composer and ZIP) will be located in the ...