Why do products have "Not Found" status in the admin area?
There can be several reasons why module licenses aren't found when Instance Registration Key has already been saved in the registration form:
- Module license isn't linked to the License Registration project.
Check if the license is assigned to the project that is associated with the used Instance Registration Key: - Module order should be present in the same amasty.com account where you've created the project;
- The associated order should have Complete status, i.e. it shouldn't be refunded or closed;
- The license shouldn't be linked to any other project. If it's already assigned to a project, such module won't be visible in the license assignment popup anymore;
- If the points above have been checked, ensure that the module is added to your project according to our instruction;
- Module version installed in the instance is newer than the one supplied by the linked license.
According to Clause 8.1 of our Terms and Conditions, access to latest module versions for those products that were purchased after February 1st, 2022 is provided on the basis of an active Product Subscription. If Product Subscription added to the project has Expired status, downloading newer module versions gets suspended after subscription expiration, and only matching or older module versions can be registered in terms of that license.
Follow these steps to check is there's a version mismatch: - In your amasty.com account, navigate to Products tab and locate the module license assigned to the used project. In Version column next to module name, find the latest version available in terms of this license:
- In your Magento instance, navigate to Amasty > Products and find the necessary module name. There will also be a Version column next to it - this version should be equal to or older than the version found in the previous step:
If any questions remain, or if you require assistance with managing module editions and Product Subscriptions, don't hesitate to reach out to our Support team.
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