When is the cart considered abandoned?
By default, the cart is considered abandoned when the order wasn't placed, and the cart has been closed for at least 10 minutes. It's possible to change this value by using Abandoned Cart Email → Configuration → Cart Considered Abandoned After Period (Minutes) setting:
As a result, a cart will be considered abandoned when the cart has been closed for the number of minutes specified in this setting.
Related Articles
How does the Abandoned Cart Email extension work for guests?
The Abandoned Cart Email extension works for guest customers in the cases when a customer enters their email on the checkout page, but interrupts the checkout process. The extension captures the entered email with AJAX and immediately saves it. This ...Abandoned Cart Email API
1. Amasty\Acart\Api\BlacklistRepositoryInterface - class for managing blacklist data. GET /V1/amasty_acart/blacklist/:id, method="getById" - get a blacklist entry by ID; GET /V1/amasty_acart/blacklist/getByCustomerEmail/:customerEmail, ...Does the Abandoned Cart Email extension have cross-device compatibility?
If a user abandons their cart from desktop, and after receiving the email opens it on a mobile device, the cart will show correctly. Please refer to the screenshots below to see an example of this case behavior. 1. The cart was left at checkout with ...I installed the Abandoned Cart Email extension but emails are not sent.
The abandoned carts are tracked within the campaigns. To start sending emails to the customers, please create and configure a campaign in Marketing → Abandoned Cart Email → Campaigns. Here is our video guide for Abandoned Cart Email set up: Please ...How can I make my email templates look like the example on the Abandoned Cart Email extension page?
The template shown on the product page of the Abandoned Cart Email extension is just an example of how it may look and what can be achieved after customizing the template. The extension provides the functionality to adjust the sample template to your ...
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⚡ Have you enlarged the functionality of the Amasty extension with your own code? Share your improvements with us!
At Amasty, we understand that some of our clients require customized features to perfectly align the extension with their business needs. If you have developed new functionality within an Amasty module and would like to share it, please submit a ticket