What should I do if the payment for an extension wasn’t accepted?
If the status of the order is Pending (not Complete), please create a ticket specifying the order ID. Our team will review it and provide all further steps needed to resolve the situation.
Related Articles
What should I do if I can’t find the order in my amasty.com accounts?
Please make sure that the order hasn’t been purchased by a former or current agency/developer. In this case, the extension sharing will be required. If you’re certain that the order was placed under one of your amasty.com accounts, please create a ...Can the gift card be added as a payment method in Magento?
The gift card payment in the form of a separate radio button can't be incorporated into the extension. A gift card is applied through a separate Apply Gift Card Code field. Its record for the total amount (invoices, order details, etc) is presented ...What payment methods can I use in my store to offer subscriptions to my customers?
By default, the Subscriptions & Recurring Payments extension is able to create subscriptions using the following payment gateways: Cash on Delivery (default Magento 2 offline payment method); Stripe (our Stripe by Amasty payment extension is included ...Last Billing Date and Amount Billed columns are empty in the customer account. How do I fix it?
By default, the Last Billing Date and Amount Billed columns show the information for those subscription orders, that were created by the system automatically according to the selected billing cycle: For example, a customer places a subscription order ...I added a subscription product to the cart, but there are no payment methods, what is wrong?
You might experience the situation when a subscription product is added to the cart, but orders cannot be placed, as there are no payment methods available: This means that at the moment there are no payment gateways configured that accept ...
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⚡ Have you enlarged the functionality of the Amasty extension with your own code? Share your improvements with us!
At Amasty, we understand that some of our clients require customized features to perfectly align the extension with their business needs. If you have developed new functionality within an Amasty module and would like to share it, please submit a ticket