What should I do if the payment for an extension wasn’t accepted?

What should I do if the payment for an extension wasn’t accepted?

If the status of the order is Pending (not Complete), please create a ticket specifying the order ID. Our team will review it and provide all further steps needed to resolve the situation.

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        Our extensions can be paid in any convenient way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection is guaranteed. The order can also be covered fully or partially with ...

      • What should I do if I bought the wrong extension?

        Please contact us as soon as possible in order to replace the current extension with the one you need in terms of a 30-day money-back guarantee.

      • I forgot to fill my VAT ID, and an additional tax was charged. How can I return it?

        In case of an additional tax charge after the payment, please create a ticket specifying your VAT number and order ID. As soon as we receive it, we'll advise on the possible options for how to resolve this situation.

      • How to upgrade the tariff plan of my extension?

        It is possible to upgrade the tariff plan of the purchased module by paying the difference. For that, navigate to the Products tab in your account and scroll to the Composer packages or Packages section. Find the needed extension and click the ...

      • How can I apply a coupon code to the order?

        In order to apply a coupon code to the order, open the shopping cart page. The Apply Coupon button will be in the left corner right under the list of the added products. Expand it, enter your code, and click Apply. The discount will be calculated ...