What should I do if I get an invalid VAT ID error?
Please double-check if you enter the correct number (usually, it includes the code of your country and a numerical value). When you are sure that everything is correct but the error persists, feel free to contact us, and we’ll help you with this issue.
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I forgot to fill my VAT ID, and an additional tax was charged. How can I return it?
In case of an additional tax charge after the payment, please create a ticket specifying your VAT number and order ID. As soon as we receive it, we'll advise on the possible options for how to resolve this situation.What to do if I try to save Instance Registration Key in my admin area, but "Invalid key" error appears?
If you have just created a License Registration project in your amasty.com account and instantly proceeded to save its Instance Registration Key in your Magento backend at Amasty > Products, there's a chance that the information about the created ...Composer error: Failed to decode response: Failed to decode zlib stream
When using composer to download packages, you might encounter an error related to zlib library. A typical error looks like this: This error can occur due to several reasons including: The zlibc library is not installed on your system. There is no ...What is causing the "search engine doesn't exist" error?
You might come across the following error in system logs when Live Search is used. The "elasticsearch" part can also be slightly different in various cases, for example, "elasticsearch7" or "opensearch" can be mentioned instead: report.ERROR: ...Last Billing Date and Amount Billed columns are empty in the customer account. How do I fix it?
By default, the Last Billing Date and Amount Billed columns show the information for those subscription orders, that were created by the system automatically according to the selected billing cycle: For example, a customer places a subscription order ...
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⚡ Have you enlarged the functionality of the Amasty extension with your own code? Share your improvements with us!
At Amasty, we understand that some of our clients require customized features to perfectly align the extension with their business needs. If you have developed new functionality within an Amasty module and would like to share it, please submit a ticket