What should I do if I get an invalid VAT ID error?
Please double-check if you enter the correct number (usually, it includes the code of your country and a numerical value). When you are sure that everything is correct but the error persists, feel free to contact us, and we’ll help you with this issue.
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I forgot to fill my VAT ID, and an additional tax was charged. How can I return it?
In case of an additional tax charge after the payment, please create a ticket specifying your VAT number and order ID. As soon as we receive it, we'll advise on the possible options for how to resolve this situation.How to Fix the "Syntax error or access violation: 1072 Key column 'customer_group_id' doesn't exist in table" issue?
The outlined error is related to the amasty_groupcat_rule_product table, which is used by the Customer Group Catalog extension and serves as an index table. Data gets written into it only after performing a full Magento reindex. However, some issues ...How to remove GET parameters from Redirect URLs?
Since v.1.6.0 of the module, we have added the ability to exclude GET parameters from Redirect URLs. Please note that the Exclude GET Parameters from Redirect URL feature is available only as a part of an active product or support subscription. You ...What to do if I try to save Instance Registration Key in my admin area, but "Invalid key" error appears?
If you have just created a License Registration project in your amasty.com account and instantly proceeded to save its Instance Registration Key in your Magento backend at Amasty > Products, there's a chance that the information about the created ...What is causing the "search engine doesn't exist" error?
You might come across the following error in system logs when Live Search is used. The "elasticsearch" part can also be slightly different in various cases, for example, "elasticsearch7" or "opensearch" can be mentioned instead: report.ERROR: ...
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⚡ Have you enlarged the functionality of the Amasty extension with your own code? Share your improvements with us!
At Amasty, we understand that some of our clients require customized features to perfectly align the extension with their business needs. If you have developed new functionality within an Amasty module and would like to share it, please submit a ticket