What should I do if I get an invalid VAT ID error?

What should I do if I get an invalid VAT ID error?

Please double-check if you enter the correct number (usually, it includes the code of your country and a numerical value). When you are sure that everything is correct but the error persists, feel free to contact us, and we’ll help you with this issue.
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        In case of an additional tax charge after the payment, please create a ticket specifying your VAT number and order ID. As soon as we receive it, we'll advise on the possible options for how to resolve this situation.
      • What should I do if the payment for an extension wasn’t accepted?

        If the status of the order is Pending (not Complete), please create a ticket specifying the order ID. Our team will review it and provide all further steps needed to resolve the situation.
      • How can I pay for Amasty extensions?

        Our extensions can be paid in any convenient way as a full range of payment methods are supported. The most common means are credit card or PayPal. Security and fraud protection is guaranteed. The order can also be covered fully or partially with ...
      • How can I get a refund?

        In case the acquired extension didn’t meet the expectations or some issues occur, our support team is always ready to help. If a full refund of a Magento 2 extension is required, please contact us. Amasty Sales Managers will contact back with further ...
      • Can I get a refund on another card/PayPal account?

        At the moment it is not possible to make a refund to another credit card or PayPal account. In this case, our team can only suggest requesting a refund with store credits for future purchases.