What should I do if I can’t find the order in my amasty.com accounts?
Please make sure that the order hasn’t been purchased by a former or current agency/developer. In this case, the extension sharing will be required.
If you’re certain that the order was placed under one of your amasty.com accounts, please create a ticket or contact us via a live chat. Specify the name of the extension and its order ID if you have it. Alternatively, you can provide all the possible email addresses that in your opinion could be associated with the extension. We will try to find the order in our system.
Related Articles
How to merge our amasty.com accounts?
We don't have a technical option to merge accounts, however, access to the extension listed in one account can be granted for another account. The shared package will be available in both the accounts in the ZIP format and can be installed via ...I keep my extensions under different amasty.com accounts. How do I manage the Composer keys?
It is not possible to transfer or merge Composer keys. However, an alternative solution would be to provide access to the extension listed in one account for another account. The shared package will be available in both the accounts and thus, can be ...I purchased the extension from Magento Marketplace but I received the package with an older version. Where can I find the latest version of the extension?
Due to a thorough and long-lasting process of the extensions quality review from Magento’s side, we do not always update our modules on Magento Marketplace. However, you can still keep your extensions on their latest versions by downloading them from ...How do I transfer the modules to another amasty.com account?
At the moment there's no option to move extensions between accounts. However, our team could provide access to the package of the module listed in one customer account for another account. The shared package (Composer and ZIP) will be located in the ...Can we use one and the same extension license on several websites?
An Amasty extension is not domain-related, but installation-related. If you run each website on a new Magento installation, you need a separate license for each of them. However, if you run several domains on the same instance of Magento, you can use ...
Announcements
⚡ Have you enlarged the functionality of the Amasty extension with your own code? Share your improvements with us!
At Amasty, we understand that some of our clients require customized features to perfectly align the extension with their business needs. If you have developed new functionality within an Amasty module and would like to share it, please submit a ticket