What should I do if I can’t find the order in my amasty.com accounts?
Please make sure that your order hasn’t been purchased by your former or current agency/developer. In this case, you'll need to share your license registration project with that account, so that the order could be added to your project.
If you’re certain that the order was placed under one of your amasty.com accounts, please create a ticket or contact us via a live chat. Specify the name of the extension and its order ID if you have it. Alternatively, you can provide all the possible email addresses that in your opinion could be associated with the extension. We will try to find the order in our system.
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I've got shared orders in my amasty.com account, how do I move them to projects?
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At the moment there's no option to move extensions between regular amasty.com customer accounts, and full extension transfer is available only to partner accounts. However, we've introduced a feature that allows all users to share license ...
I cannot find the required state within the 'Order States To Apply Status To' setting's list. What should I do?
The Order States To Apply Status To list contains Magento order states codes. You can find the list of the Magento state codes with the assigned statuses on the Stores → Settings → Order Status page. If the state does not have any default status in ...