I've set up an automatic related rule based on a custom attribute, but nothing is displayed on the front-end. What might be the problem here?
There are several reasons why the related block might be missing from the front-end:
- If a custom attribute you've created previously has a limited Store View scope, try changing it to Global at Stores → Product Attributes → Edit Attribute → Properties → Advanced Attribute Properties fieldset:
- Make sure that the conditions set in the related product rule do not contradict each other;
- Run reindex using the below command:
bin/magento indexer:reindex
In case the problem persists anyway, feel free to contact our support team, we’ll be glad to help you with this issue.
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