We installed the module and activated it but it does not seem to return any related products on the product/category pages or in cart, why?
After installing the extension and configuring at least one related product rule, reindex is required. You may perform it manually by running the below command via CLI:
bin/magento indexer:reindex
Also, it’s highly recommended to set the indexers for related products to be run on schedule. To do so, proceed to System → Tools → Index Management, select the Amasty Related Products records and set Update By Schedule.
Once reindex is finished, make sure to clear cache for the changes to become visible on the frontend. After completing these steps, the block should be visible if configured properly.
In case the problem persists anyway, feel free to contact our support team, we’ll be glad to help you with this issue.
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