There is no information in the 'Last Billing Date' and 'Amount Billed' in the customer account. How do I fix it?
The columns below show the information for those subscription orders that were created by the system automatically according to the selected billing cycle:
For example, a customer places a subscription order with a 1-week billing cycle. After the order is placed - the information in these columns is expectedly not updated. In a week, when the system automatically creates a new subscription order - the information about it will show up. It will continue to update with every new subscription order.
What triggers the recurring payments?
According to the extension logic, a new order for a subscription product is created at the beginning of each billing cycle. The recurring payments for subscription orders can be triggered in one of the following ways depending on the payment ...
A customer bought an item with a subscription Start Date in the future and was charged immediately. Is it a bug?
When customers subscribe to a product, it's possible for them to select the Start Subscription Date on the product page. By default, the initial order amount is charged as soon as the order is placed. Meanwhile, the Start Subscription ...
Customer placed a subscription. How do I track it further?
Once customers create their subscriptions, they can be checked in the following places: 1. On the storefront inside the customer account. If you're logging in as a customer or running tests, you can go to the My Subscriptions tab in ...
What payment methods can I use in my store to offer subscriptions to my customers?
By default, the Subscriptions & Recurring Payments extension is able to create subscriptions using the following payment gateways: 1. Cash on Delivery (default Magento 2 offline payment method); 2. Stripe (our Stripe by Amasty ...
What types of products does the Subscriptions & Recurring Payments extension support?
At the moment, the Subscriptions & Recurring Payments module supports the following types of products: Simple, Configurable, Virtual, Bundle, Downloadable. Subscriptions can't be placed for the Grouped type products out of the box.
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