Stock alert block is not displayed on the frontend. What might cause the issue?
Foremost, ensure that the Hide Stock Alert Block setting is disabled for your products. To check this, go to Catalog → Products, select a product, and find the Hide Stock Alert Block setting.
If necessary, change it to No, clear the caches, and then verify the visibility of the block on the frontend.
If the setting is set to No, but the stock alert block remains invisible on the storefront, the problem could be associated with theme compatibility or other site-specific factors. In such cases, don't hesitate to reach out to us for assistance. We are here to assist you in investigating and resolving the issue.
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Is it possible to hide the out of stock subscription block for specific products?
Yes, there's an option to hide the stock alert block for particular products. To achieve that, follow the steps below. Step 1. Navigate to Catalog → Products. Step 2. Pick the product you wish to hide the Stock Alert block for and open its ...Can I subscribe to an out of stock simple product (child of a configurable)?
Yes, the extension allows customers to subscribe to back-in-stock notifications to specific options of a configurable product. Please ensure to enable the Show Options of Out of Stock Configurable setting in the module general configuration (Stores → ...Customers do not receive notification. What might be the reason?
Here are several steps to check. Step 1. Set the test email address in Amasty → Out of Stock Notifications → General. Step 2. Send a test notification from Reports → Notifications → Stock Alerts. Step 3. Check the configuration of the crontab by ...Why did all my extensions disappear from the Amasty “Modules and Notifications” tab?
If you don’t see any extensions available in the Modules and Notifications tab, it’s likely that the Base version you have installed is outdated: To fix the issue, please update the module to the latest version available. You may do it by running the ...Do customers need to re-subscribe to a product if it is out of stock again?
When customers subscribe to stock notifications for a certain product, only one email will be sent when this item is back in stock. If the product is out of stock again, customers will need to resubscribe to stock notifications to receive another ...
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At Amasty, we understand that some of our clients require customized features to perfectly align the extension with their business needs. If you have developed new functionality within an Amasty module and would like to share it, please submit a ticket