Points are not accrued after the order is placed. How do I fix it?
Out of the box, reward points are added to a customer' account as soon as the order obtains the 'Complete' status:
If the points are not added after the order is shipped and invoiced, please feel free to contact us.
Will I be able to reward end customers with points, or can your Reward Points and Affiliate extensions be combined to achieve this?
Out of the box, the Affiliate extension doesn’t have an option to provide customers with points. Reward Points and Affiliate are separate extensions that work individually and are not integrated with each other. As an option, the admin ...
How to add x1.5 points for a specific category?
In order to configure the x1.5 reward points rate for the product from a specific category, two separate rules should be created: the general one, and the rule for the required category. So if your general rule is "Get 10 Points for each ...
How to exclude specific products from the reward points earning rule?
According to the logic of the Reward Points extension, the feature of excluding products from the rule is available for the "Get X Points for Each $Y Spent" action. To achieve the desired results, please select the mentioned action, and ...
Why does the ‘Highlight Promotion’ feature fail to work?
The 'Highlight Promotion' feature is useful at stimulating purchases thanks to advertising messages. Customers will see information about the number of reward points they can receive upon making a purchase, registering an account, etc. In ...
How do I import the reward point data?
Out of the box, importing the information about the reward points is not supported at the moment. Alternatively, you can adjust this information manually in the Customers > All Customers > required customer account > Reward Points tab:
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