My images are not matching, what should I check?
There are several reasons why the images are not matching successfully on your side. As the first step, you can verify the points below:
Proceed to Apps > PicManager: Image Uploader and check the matching criterion selected for the uploading process. Make sure your image names correspond to the SKUs, product titles or the titles of the product variants:
Check the match type: if the full match is selected, the image title should fully correspond to the SKU or the product title on your store:
3. Check if your image names contain any underscores, dashes or hashes that are not intended as separators - if this is the case, try changing the separator type here:
Finally, during the match, make sure you have finalized the upload by clicking the Finish Upload button:
If the issue persists, please, leave us a ticket with the screenshots of your settings, your global Job ID and the screenshot of the logs - we will be happy to investigate further.
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