My images are not matching when uploaded with PicManager, what should I check?
The images uploaded successfully, but their status shows as 'Not Matched'.
When images are marked as “Not Matched” during a bulk image upload with PicManager, this may be caused by a mismatch between your matching settings and image filenames:
Go to Apps > PicManager > Settings and check the matching settings selected for the upload. If you use customizable matching, make sure your image filenames correspond to the selected criterion: product title, SKU, barcode, or URL handle.
Check the match type: if the Full match is selected, the image filename should fully correspond to the SKU, product title, or other identifier you’ve selected:
3. Check if your image names contain any underscores, dashes or hashes that are not intended as separators - if this is the case, try changing the separator type here:
Finally, during the match, make sure you have finalized the upload by clicking the Finish Upload button:
If the issue persists, please leave us a ticket with the screenshots of your settings, your global Job ID and the screenshot of the logs - we will be happy to investigate further.
My upload is stuck at 100% and won't finish.
The application typically supports automatic uploads for batches of up to 1,000 images (5000 for a paid plan). However, if you're experiencing issues, we recommend trying smaller batches of 250 to 400 images at a time.