I installed the Abandoned Cart Email extension but emails are not sent.
The abandoned carts are tracked within the campaigns. To start sending emails to the customers, please create and configure a campaign in Marketing → Abandoned Cart Email → Campaigns.
Here is our video guide for Abandoned Cart Email set up:
Please also refer to our comprehensive Abandoned Cart Email guide, where you can find more details on how to configure the extension and create a campaign.
Once the campaign created, all newly abandoned carts will be tracked, and emails will be sent according to the set schedule.
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