I installed the Abandoned Cart Email extension but emails are not sent.
The abandoned carts are tracked within the campaigns. To start sending emails to the customers, please create and configure a campaign in Marketing > Abandoned Cart Email > Campaigns.
Once the campaign created, all newly abandoned carts will be tracked, and emails will be sent according to the set schedule.
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Why are abandoned cart emails not being sent even though I configured the extension?
Abandoned cart emails are being sent by Cron. If emails are not being sent for you, please check whether Cron is configured and running. For more information on Cron for Magento 2, please refer to the official Magento 2 documentation: Configure ...Does the extension send emails for the carts that were abandoned before the extension installation?
The carts that were abandoned before the extension installation will not be affected, as well as the ones that were created before a new campaign creation. The campaigns will only consider new quotes when scheduling emails.How can I make my email templates look like the example on the Abandoned Cart Email extension page?
The template shown on the product page of the Abandoned Cart Email extension is just an example of how it may look, but it is unavailable out of the box. You can adjust the sample template to your needs or completely change its structure ...How does the Abandoned Cart Email extension work for guests?
The Abandoned Cart Email extension works for guest customers in the cases when a customer enters their email on the checkout page, but interrupts the checkout process. The extension captures the entered email with AJAX and immediately saves it. ...Does the Abandoned Cart Email extension have cross-device compatibility?
If a user abandons their cart on desktop, and on receiving the email, opens it on a mobile device, the cart will show correctly. Please refer to the screenshots below in regards to this behavior. 1. The cart was left at checkout with some ...
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