I have inserted my instance registration key into admin area settings and assigned licenses to a project in my amasty.com account, but there's still a notice that some of Amasty subscriptions have been cancelled or have limited access, why?

I have inserted my instance registration key into admin area settings and assigned licenses to a project in my amasty.com account, but there's still a notice that some of Amasty subscriptions have been cancelled or have limited access, why?

There is a variety of reasons why a product license can be marked as cancelled or limited. We recommend reviewing order and subscription history in your amasty.com account to check if your case matches the examples below:

1. A module was purchased before February 1st, 2022, there is a Support Subscription under the same amasty.com account, and the subscription has been cancelled (including when it hasn't expired yet);
2. A module was purchased before February 1st, 2022, and there are no Support Subscriptions in your amasty.com account;
   
3. A module was purchased after February 1st, 2022, and its Product Subscription has been cancelled (includes the cases when the corresponding subscription hasn't expired yet).

If your case doesn't match any of the examples above, please, contact our Support team, attaching the amasty.com account email address and the name of the module to your inquiry.

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