I have inserted my instance registration key into admin area settings and assigned licenses to a project in my amasty.com account, but there's still a notice that some of Amasty subscriptions have been cancelled or have limited access, why?

I have inserted my instance registration key into admin area settings and assigned licenses to a project in my amasty.com account, but there's still a notice that some of Amasty subscriptions have been cancelled or have limited access, why?

There is a variety of reasons why a product license can be marked as cancelled or limited. We recommend reviewing order and subscription history in your amasty.com account to check if your case matches the examples below:

1. A module was purchased before February 1st, 2022, there is a Support Subscription under the same amasty.com account, and the subscription has been cancelled (including when it hasn't expired yet);
2. A module was purchased before February 1st, 2022, and there are no Support Subscriptions in your amasty.com account;
   
3. A module was purchased after February 1st, 2022, and its Product Subscription has been cancelled (includes the cases when the corresponding subscription hasn't expired yet).

If your case doesn't match any of the examples above, please, contact our Support team, attaching the amasty.com account email address and the name of the module to your inquiry.

• Related Articles

• What to do if I try to save Instance Registration Key in my admin area, but "Invalid key" error appears?

  If you have just created a License Registration project in your amasty.com account and instantly proceeded to save its Instance Registration Key in your Magento backend at Amasty > Products, there's a chance that the information about the created ...

• I see messages in my account and admin area that license registration is required, what should I do?

  We introduced License Checker functionality inside our extensions in order to create a connection between the purchased products and Magento instances where the products are installed, it helps us make sure that module licences are used in accordance ...

• What does each product license status in the Base extension mean?

  We've introduced a license registration feature in the Base module. Clients are required to verify their products by inserting and verifying a key generated in their account. Each product assigned to this key will then receive a specific status. This ...

• Why some of my module purchases aren't visible in the "Assign the licenses" popup?

  If you don't see some of your extension orders in a popup where licenses can be assigned to a project, there's a chance that they were shared to your account from another amasty.com account. If you're not sure about that and would like to check if ...

• How to proceed if I need to update Amasty Base extension?

  To finish license registration for your amasty.com account, you need to enter your Instance Registration Key into our Base module functionality that becomes available with v.1.16.0 and newer. In order to check your Base module version and its latest ...

• Announcements

• ⚡ Have you enlarged the functionality of the Amasty extension with your own code? Share your improvements with us!

  At Amasty, we understand that some of our clients require customized features to perfectly align the extension with their business needs. If you have developed new functionality within an Amasty module and would like to share it, please submit a ticket