I forgot to fill my VAT ID, and an additional tax was charged. How can I return it?
In case of an additional tax charge after the payment, please create a ticket specifying your VAT number and order ID. As soon as we receive it, we'll advise on the possible options for how to resolve this situation.
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What should I do if I get an invalid VAT ID error?
Please double-check if you enter the correct number (usually, it includes the code of your country and a numerical value). When you are sure that everything is correct but the error persists, feel free to contact us, and we’ll help you with this ...
Is it possible to refund the advanced Support Subscription if I didn’t use it?
According to the license agreement, Amasty doesn’t refund services or support subscriptions, however, there's an option to cancel the subscription and stop the billing cycle.
Why doesn't the price filter include VAT?
The default behavior of Magento's layered navigation is to filter products excluding taxes. This is a result of the inherent limitations within the default Magento logic, and it is not influenced by our Improved Layered Navigation extension. Magento ...
How can I get a refund?
In case the acquired extension didn’t meet the expectations or some issues occur, our support team is always ready to help. If a full refund of a Magento 2 extension is required, please contact us. Amasty Sales Managers will contact back with further ...
Store Credit & Refund API
1. Amasty\StoreCredit\Api\ApplyStoreCreditToQuoteInterface - class for managing store credits on checkout: POST /V1/carts/mine/amstorecredit/apply, method="apply" - apply store credits to the quote; POST /V1/carts/mine/amstorecredit/cancel, ...