How to create an RMA request from the admin panel?
To create a refund request from the backend, proceed to Sales → Orders, choose the order you'd like to return, and click the Create Return option on the order details page.
Related Articles
How to make a shipping method available in the Admin Panel only?
If you would like to make a certain shipping method available only for specific orders in the Admin Panel, it is possible using our Shipping Restrictions extension. Step 1. You need to create a restriction rule in Sales → Shipping Restrictions → Add ...How to allow guest customers to submit an RMA request?
To enable guest RMA, navigate to Stores → Configuration → Amasty Extensions → RMA → General and enable the Allow Guest RMA option. Guest visitors will be able to find the link to the refund request creation page in the footer.How does the Admin Area setting work?
The mentioned setting allows stating whether a Shipping Rule will be triggered in the backend the same way as on the frontend. If the Admin Area setting in Stores & Customer Groups tab is enabled, the rule will be applied while creating an order in ...How do I adjust the sum of money that should be refunded to a customer?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests, so everything about sending money to customers should be performed by the admin manually via the default Magento Credit Memo option. As a quick way to create the ...Can a customer create one refund request for products from different orders?
No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.
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