How do I adjust the sum of money that should be refunded to a customer?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests, so everything about sending money to customers should be performed by the admin manually via the default Magento Credit Memo option. As a quick way to create the Credit Memo for RMA, you can use the Credit Memo button located right on the RMA request details page.
Step 1. Please navigate to Sales → Manage Requests → choose the request and click Credit Memo. This option will redirect you to the default Magento Credit Memo page for the original order of the refund request.
Step 2. Scroll down to the Order Total → Refund Totals block, where you can use the Adjustment Refund option to define the amount of money that should be refunded.
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How to allow guest customers to submit an RMA request?
To enable guest RMA, navigate to Stores → Configuration → Amasty Extensions → RMA → General and enable the Allow Guest RMA option. Guest visitors will be able to find the link to the refund request creation page in the footer.Is the Customer Attributes M2 compatible with the One Step Checkout extension?
The extensions work smoothly together. It is possible to add Customer Attributes of various types to be displayed on the One Step Checkout page. To make an attribute appear on the checkout page, the following option should be enabled in the attribute ...When does the RMA start counting refund period days?
Out of the box, RMA starts counting refund period days when the order is created.Can a customer request refunds for products that are not shipped yet?
The RMA extension allows creating refund requests only for those products that obtained the Shipped status.Can I refund orders with store credits?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests and is intended to help admins manage them much faster and easier. Everything about creating credit memos and sending money or store credits to customers should ...
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