How do I adjust the sum of money that should be refunded to a customer?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests, so everything about sending money to customers should be performed by the admin manually via the default Magento Credit Memo option. As a quick way to create the Credit Memo for RMA, you can use the Credit Memo button located right on the RMA request details page.
Step 1. Please navigate to Sales → Manage Requests → choose the request and click Credit Memo. This option will redirect you to the default Magento Credit Memo page for the original order of the refund request.
Step 2. Scroll down to the Order Total → Refund Totals block, where you can use the Adjustment Refund option to define the amount of money that should be refunded.
Related Articles
RMA API
Kindly note that the API functionality for RMA is available as part of the Pro and Premium extension plans. 1. Amasty\Rma\Api\StatusRepositoryInterface - class for managing RMA statuses. GET /V1/amasty_rma/rma_status/get/:statusId, method="getById" - ...RMA | GraphQL methods
Quries getAmRmaSettings description: a list of customer's return requests getAmRmaReturnsForCurrentCustomer description: get a list of customer's return requests getAmRmaReturnById (request_id: Int!) description: get Return Request by ID ...How to allow guest customers to submit an RMA request?
To enable guest RMA, navigate to Stores → Configuration → Amasty Extensions → RMA → General and enable the Allow Guest RMA option. Guest visitors will be able to find the link to the refund request creation page in the footer.Is the Customer Attributes M2 compatible with the One Step Checkout extension?
The extensions work smoothly together. It is possible to add Customer Attributes of various types to be displayed on the One Step Checkout page. To make an attribute appear on the checkout page, the following option should be enabled in the attribute ...When does the RMA start counting refund period days?
Out of the box, RMA starts counting refund period days when the order is created.
Announcements
⚡ Have you enlarged the functionality of the Amasty extension with your own code? Share your improvements with us!
At Amasty, we understand that some of our clients require customized features to perfectly align the extension with their business needs. If you have developed new functionality within an Amasty module and would like to share it, please submit a ticket