How can I get a refund?

How can I get a refund?

In case the acquired extension didn’t meet the expectations or some issues occur, our support team is always ready to help. If a full refund of a Magento 2 extension is required, please contact us. Amasty Sales Managers will contact back with further details. 

      • Related Articles

      • Can I get a refund on another card/PayPal account?

        At the moment it is not possible to make a refund to another credit card or PayPal account. In this case, our team can only suggest requesting a refund with store credits for future purchases.
      • Can I request a free trial?

        Amasty doesn’t provide any trials of Magento extensions. But we offer a 30-day money-back guarantee. If you buy an extension and it doesn’t suit you in any way, you can request a refund with no risks on your side. We also provide free support within ...
      • I forgot to fill my VAT ID, and an additional tax was charged. How can I return it?

        In case of an additional tax charge after the payment, please create a ticket specifying your VAT number and order ID. As soon as we receive it, we'll advise on the possible options for how to resolve this situation.
      • Can I change the EE extension to CE for free?

        Community, Enterprise and Magento Cloud packages are different solutions, as each of them is developed according to the peculiarities of the corresponding Magento edition. Please contact our team if you'd like to change the edition of the purchased ...
      • What should I do if I bought the wrong extension?

        Please contact us as soon as possible in order to replace the current extension with the one you need in terms of a 30-day money-back guarantee.