How can I get a refund?
In case the acquired extension didn’t meet the expectations or some issues occur, our support team is always ready to help. If a full refund of a Magento 2 extension is required, please contact us. Amasty Sales Managers will contact back with further details.
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Can I get a refund on another card/PayPal account?
At the moment it is not possible to make a refund to another credit card or PayPal account. In this case, our team can only suggest requesting a refund with store credits for future purchases.Is it possible to refund the advanced Support Subscription if I didn’t use it?
According to the license agreement, Amasty doesn’t refund services or support subscriptions, however, there's an option to cancel the subscription and stop the billing cycle.Store Credit & Refund API
1. Amasty\StoreCredit\Api\ApplyStoreCreditToQuoteInterface - class for managing store credits on checkout: POST /V1/carts/mine/amstorecredit/apply, method="apply" - apply store credits to the quote; POST /V1/carts/mine/amstorecredit/cancel, ...How to translate the privacy policy text?
The extension doesn’t allow for editing the existing privacy policy once it has been submitted in the Enabled/Disabled status. To translate the existing policy, proceed to Magento Admin Panel → Customers → Privacy policy, choose the required policy ...When does the RMA start counting refund period days?
Out of the box, RMA starts counting refund period days when the order is created.
Announcements
⚡ Have you enlarged the functionality of the Amasty extension with your own code? Share your improvements with us!
At Amasty, we understand that some of our clients require customized features to perfectly align the extension with their business needs. If you have developed new functionality within an Amasty module and would like to share it, please submit a ticket