Why aren't promo items added to the cart automatically?
There are several reasons why a promo item is not added to the shopping cart automatically.
1. The corresponding option may be disabled in the extension configurations.
Please proceed to Stores → Configuration → Amasty Extensions → Free Gift and check the Add Simple/Virtual/Downloadable/Bundle Products Automatically, Without Confirmation option. In case it's set to No, promo items won't be auto-added.
2. Promo item is not a Free Gift but a discounted item.
For discounted items to be auto-added to the shopping cart, please make sure that the Add Simple/Virtual/Downloadable/Bundle Products Automatically, Without Confirmation is set to Yes, discounted and free products.
3. A promo item is a configurable product.
The Free Gift extension does not add configurable products to the shopping cart automatically since customers should select preferable options before they can be added.
In case you intend to add a certain option of the configurable product as a Free Gift for customers, you will need to specify the SKU of the child of a configurable product. For example, let's say you want customers to receive a purple XL-size tee as a promo item which is a simple product and has its own SKU - WS12-XL-Purple. Please insert this SKU in the Promo Items field instead of the configurable product's SKU:
Once done, the child product will be auto-added to the shopping cart:
Related Articles
How to create a multi-tier free gift campaign using the Free Gift for Magento 2 extension?
With the Free Gift for Magento 2 extension, you can configure the following multi-tier free gift campaign: → if a customer spends $100 and more, they get free gift A; → if a customer spends $200 and more, they get free gift A or B; → if a customer ...How to edit the default notification message "Free Gift {name of the product} was added to your shopping cart"?
You can change the default notification message to a more suitable one by modifying the translation file of the extension. Please follow the steps below to do so. Step 1. Navigate to the extension’s directory. The location of the directory depends on ...How to apply Free Gift rules after other discounts based on subtotal?
To apply a Free Gift rule to the Subtotal after discount, make sure that the corresponding option is enabled in Stores → Configuration → Amasty Extensions → Free Gift → General → Auto Add Free Items Based on Cart Amount. This option only affects the ...Why do taxes apply on Free Gift items?
Starting from version 2.11.0, the Free Gift for Magento 2 extension provides the option to define whether a free gift comes as a $0 product or as a product with a 100% discount. The setting is available in Amasty → Free Gift → Configuration → ...Free Gift | GraphQL methods
Queries amPromoGetAvailableFreeGifts (cartId: String!) description: get the list of available promo items Mutations amPromoAddFreeGiftsToCart (cartId: String!, promoItems: [amPromoItemInput!]) description: add promo items to the cart
Announcements
⚡ Have you enlarged the functionality of the Amasty extension with your own code? Share your improvements with us!
At Amasty, we understand that some of our clients require customized features to perfectly align the extension with their business needs. If you have developed new functionality within an Amasty module and would like to share it, please submit a ticket