Email field does not detect the existing account by entered email address. What's causing the issue?

Email field does not detect the existing account by entered email address. What's causing the issue?

If you're running on Magento Commerce 2.4.5-p3 or higher, please make sure that the Guest Checkout is enabled in the default Magento settings, as it may prevent guest customers from logging in to their existing accounts on the checkout page.

To enable it, please navigate to Stores → Configuration → Sales → Checkout and switch Enable Guest Checkout Login to Yes



Additionally, since v.4.4.2 a similar setting was added directly to the module. Kindly enable it by navigating to Stores → Configuration → Amasty Extensions → One Step Checkout → General → Enable Guest Checkout Login: 



      • Related Articles

      • What features are included in each tariff plan of One Step Checkout?

        LITE One Step Checkout extension - all checkout sections on one page; - customizable design (layout, color scheme, address formatting, default values); - delivery options: delivery date calendar, delivery time interval, delivery comment; - Google ...
      • One Step Checkout API

        1. Amasty\Checkout\Api\AdditionalFieldsManagementInterface - class for managing additional fields for logged-in users: POST /V1/amasty_checkout/carts/:cartId/amcheckoutFields, method="save" - save a field for a specific cart by ID; POST ...
      • The Phone Number checkout field allows using text characters. How can I change it?

        One Step Checkout Pro allows you to change the validation type of the Phone Number field directly in the configurations. For that, proceed to Stores → Settings → Configuration → Amasty Extensions → One Step Checkout → Additional Fields and Other ...
      • How to edit saved address on the checkout?

        The default One Step Checkout functionality doesn't allow editing saved shipping and billing addresses. If customers need to modify them, you may do it in the customer account (My Account → Address Book). Alternatively, customers may add a new ...
      • One Step Checkout | GraphQL methods

        Queries getAdditionalFields (cartId: String!) description: get information about additional fields getDefaultIpData description: get information about default IP address getAvailableShippingMethods (cartId: String!) description: get the information ...