Do customers need to re-subscribe to a product if it is out of stock again?

Do customers need to re-subscribe to a product if it is out of stock again?

When customers subscribe to stock notifications for a certain product, only one email will be sent when this item is back in stock. If the product is out of stock again, customers will need to resubscribe to stock notifications to receive another email when the item is available.

Additionally, since v.1.17.0 customers can now subscribe to regular notifications and will receive an email each time a product is back in stock. Kindly note that this functionality is available as part of an active product subscription or support subscription.

• Related Articles

• Can I subscribe to an out of stock simple product (child of a configurable)?

  Yes, the extension allows customers to subscribe to back-in-stock notifications to specific options of a configurable product. Please ensure to enable the Show Options of Out of Stock Configurable setting in the module general configuration (Stores → ...

• Is it possible to hide the out of stock subscription block for specific products?

  Yes, there's an option to hide the stock alert block for particular products. To achieve that, follow the steps below. Step 1. Navigate to Catalog → Products. Step 2. Pick the product you wish to hide the Stock Alert block for and open its ...

• Out of Stock Notification | GraphQL methods

  Mutations AmxnotifStockSubscribe (input: AmxnotifSubscribeInput) description: Subscribe to product comes back in stock alert AmxnotifPriceSubscribe (input: AmxnotifSubscribeInput) description: Subscribe to product price changes

• Customers do not receive notification. What might be the reason?

  Here are several steps to check. Step 1. Set the test email address in Amasty → Out of Stock Notifications → General. Step 2. Send a test notification from Reports → Notifications → Stock Alerts. Step 3. Check the configuration of the crontab by ...

• Stock alert block is not displayed on the frontend. What might cause the issue?

  Foremost, ensure that the Hide Stock Alert Block setting is disabled for your products. To check this, go to Catalog → Products, select a product, and find the Hide Stock Alert Block setting. If necessary, change it to No, clear the caches, and then ...

• Announcements

• ⚡ Have you enlarged the functionality of the Amasty extension with your own code? Share your improvements with us!

  At Amasty, we understand that some of our clients require customized features to perfectly align the extension with their business needs. If you have developed new functionality within an Amasty module and would like to share it, please submit a ticket