Customer placed a subscription. How do I track it further?
Once customers create their subscriptions, they can be checked in the following places:
1. On the storefront inside the customer account. If you're logging in as a customer or running tests, you can go to the My Subscriptions tab in customer account to check active and canceled subscriptions:
2. In the admin area inside customer details. The same information will be available in the backend when you're opening Customers > All Customers grid, select a specific customer, and navigate to the Subscriptions tab:
3. In the admin area in Transactions Log. Here, you will be able to track the information about the transactions that your used payment methods made in terms of active subscriptions:
- Order #. Displays the number of the original order associated with the transaction. For example, if you placed order #000000010 to create a monthly subscription, then one month later Magento will generate new order #000000011 automatically, however, the transaction related to it will be displayed in the Transaction Log as the transaction tied to the initial order, which is #000000010;
- Transaction. This part of the log has a transaction ID from the payment gateway recorded. It is useful in case you need to compare the logs of your payment provider with Magento logs to discover more details about the payment;
- Billing Amount. This amount describes the total amount of money the customer was charged (including shipping and additional possible fees);
- Billing Date and time. Displays the exact time the transaction was created in the system;
- Status. It shows if the system was able to charge the customer and create a recurring order.
Please note that this Transaction Log displays transactions for recurring orders only, which means that once customers place an order for a subscription, this first payment won't be reflected in the log. Further automatic billing cycles, however, will be displayed there.
What triggers the recurring payments?
According to the extension logic, a new order for a subscription product is created at the beginning of each billing cycle. The recurring payments for subscription orders can be triggered in one of the following ways depending on the payment ...
What types of products does the Subscriptions & Recurring Payments extension support?
At the moment, the Subscriptions & Recurring Payments module supports the following types of products: Simple, Configurable, Virtual, Bundle, Downloadable. Subscriptions can't be placed for the Grouped type products out of the box.
How to create flexible subscription plans?
Our Subscriptions & Recurring Payments has a ready set of sample subscription plans, however, you can always create new ones that might be more suitable for your needs. To create a new subscription plan, please go to Magento Admin Panel ...
What payment methods can I use in my store to offer subscriptions to my customers?
By default, the Subscriptions & Recurring Payments extension is able to create subscriptions using the following payment gateways: 1. Cash on Delivery (default Magento 2 offline payment method); 2. Stripe (our Stripe by Amasty ...
I added a subscription product to the cart, but there are no payment methods, what is wrong?
You might experience the situation when a subscription product is added to the cart, but orders cannot be placed, as there are no payment methods available: This means that at the moment there are no payment gateways configured that ...
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