Customer placed a subscription. How do I track it further?

Customer placed a subscription. How do I track it further?

Once customers create their subscriptions, they can be checked in the following places:

1. On the storefront inside the customer account. If you're logging in as a customer or running tests, you can go to the My Subscriptions tab in customer account to check active and cancelled subscriptions:


2. In the admin area inside customer details. The same information will be available in the backend when you're opening Customers > All Customers grid, select a specific customer, and navigate to the Subscriptions tab:


3. In the admin area in Transactions Log. Here, you will be able to track the information about the transactions that your used payment methods made in terms of active subscriptions:


  1. Order #. Displays the number of the original order associated with the transaction. For example, if you placed order #000000010 to create a monthly subscription, then one month later Magento will generate new order #000000011 automatically, however, the transaction related to it will be displayed in the Transaction Log as the transaction tied to the initial order, which is #000000010;
  2. Transaction. This part of the log has a transaction ID from the payment gateway recorded. It is useful in case you need to compare the logs of your payment provider with Magento logs to discover more details about the payment;
  3. Billing Amount. This amount describes the total amount of money the customer was charged (including shipping and additional possible fees);
  4. Billing Date and time. Displays the exact time the transaction was created in the system;
  5. Status. It shows if the system was able to charge the customer and create a recurring order.

Please note that this Transaction Log displays transactions for recurring orders only, which means that once customers place an order for a subscription, this first payment won't be reflected in the log. Further automatic billing cycles, however, will be displayed there.
4. In the Subscriptions grid (Amasty > Subscriptions & Recurring Payments > Subscriptions) you can view detailed information about all subscriptions that were made on your website:



Kindly note that 'Subscriptions' grid was added in v.2.1.0, the functionality is available as a part of an active product subscription or support subscription.

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