Can I request a free trial?
Amasty doesn’t provide any trials of Magento extensions. But we offer a 30-day money-back guarantee. If you buy an extension and it doesn’t suit you in any way, you can request a refund with no risks on your side. We also provide free support within one year after the purchase or as long as your product subscription is active, so you can contact the team for help should you face any issues.
There's one exception: Amasty extensions are provided for testing or demo purposes to our official Platinum Partners as a part of the Full Access to Amasty Extensions for Joint and Early Testing benefit.
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How can I get a refund?
In case the acquired extension didn’t meet the expectations or some issues occur, our support team is always ready to help. If a full refund of a Magento 2 extension is required, please contact us. Amasty Sales Managers will contact back with further ...
Can I get a refund on another card/PayPal account?
At the moment it is not possible to make a refund to another credit card or PayPal account. In this case, our team can only suggest requesting a refund with store credits for future purchases.
Can I refund orders with store credits?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests and is intended to help admins manage them much faster and easier. Everything about creating credit memos and sending money or store credits to customers should ...
Is it possible to refund the advanced Support Subscription if I didn’t use it?
According to the license agreement, Amasty doesn’t refund services or support subscriptions, however, there's an option to cancel the subscription and stop the billing cycle.
How to translate the privacy policy text?
The extension doesn’t allow for editing the existing privacy policy once it has been submitted in the Enabled/Disabled status. To translate the existing policy, proceed to Magento Admin Panel → Customers → Privacy policy, choose the required policy ...