Can I refund orders with store credits?

Can I refund orders with store credits?

The RMA extension doesn’t deal with a refund itself. It works only with refund requests and is intended to help admins manage them much faster and easier. Everything about creating credit memos and sending money or store credits to customers should be performed by the admin manually via the default Magento functionality (Orders → Credit Memos).

If you don’t have the Store Credit feature in your shop, our Store Credit & Refund extension might be an option.

Since v.2.9.0 autofilling for Credit Memo data according to RMA request data was added to the Pro and Premium versions of the module. Kindly note that the functionality is available as a part of an active product subscription or support subscription.

      • Related Articles

      • Store Credit & Refund API

        1. Amasty\StoreCredit\Api\ApplyStoreCreditToQuoteInterface - class for managing store credits on checkout: POST /V1/carts/mine/amstorecredit/apply, method="apply" - apply store credits to the quote; POST /V1/carts/mine/amstorecredit/cancel, ...

      • Can I get a refund on another card/PayPal account?

        At the moment it is not possible to make a refund to another credit card or PayPal account. In this case, our team can only suggest requesting a refund with store credits for future purchases.

      • When does the RMA start counting refund period days?

        Out of the box, RMA starts counting refund period days when the order is created.

      • RMA | GraphQL methods

        Quries getAmRmaSettings description: a list of customer's return requests getAmRmaReturnsForCurrentCustomer description: get a list of customer's return requests getAmRmaReturnById (request_id: Int!) description: get Return Request by ID ...

      • Can a customer create one refund request for products from different orders?

        No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.