Can I refund orders with store credits?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests and is intended to help admins manage them much faster and easier. Everything about creating credit memos and sending money or store credits to customers should be performed by the admin manually via the default Magento functionality (Orders > Credit Memos).
If you don’t have the Store Credit feature in your shop, our Store Credit & Refund extension might be an option.
When does the RMA start counting refund period days?
At the moment, the "RMA" starts counting refund period days when the order is created.
Can a customer create one refund request for products from different orders?
No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.
How to allow guest customers to submit an RMA request?
To enable guest RMA, navigate to Stores > Configuration > Amasty Extensions > RMA > General and enable the 'Allow Guest RMA' option. Guest visitors will be able to find the link to the refund request creation page in the footer.
How to create an RMA request from the admin panel?
To create a refund request from the backend, proceed to Sales → Orders, choose the order you'd like to return, and click the Create Return option on the order details page.
Does the Export Orders extension include fields from other Amasty modules I use?
Yes, the extension is integrated with some other Amasty modules such as One Step Checkout, Order Attributes, RMA, Gift Card. If these extensions are installed, the additional corresponding tabs appear in the Fields Configuration section on the ...
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