Can a customer request refunds for products that are not shipped yet?

Can a customer request refunds for products that are not shipped yet?

The RMA extension allows creating refund requests only for those products that obtained the Shipped status.

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      • RMA API

        Kindly note that the API functionality for RMA is available as part of the Pro and Premium extension plans. 1. Amasty\Rma\Api\StatusRepositoryInterface - class for managing RMA statuses. GET /V1/amasty_rma/rma_status/get/:statusId, method="getById" - ...

      • RMA | GraphQL methods

        Quries getAmRmaSettings description: a list of customer's return requests getAmRmaReturnsForCurrentCustomer description: get a list of customer's return requests getAmRmaReturnById (request_id: Int!) description: get Return Request by ID ...

      • Can a customer create one refund request for products from different orders?

        No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.

      • How to allow guest customers to submit an RMA request?

        To enable guest RMA, navigate to Stores → Configuration → Amasty Extensions → RMA → General and enable the Allow Guest RMA option. Guest visitors will be able to find the link to the refund request creation page in the footer.

      • How to create an RMA request from the admin panel?

        To create a refund request from the backend, proceed to Sales → Orders, choose the order you'd like to return, and click the Create Return option on the order details page.