Can a customer request refunds for products that are not shipped yet?

Can a customer request refunds for products that are not shipped yet?

The RMA extension allows creating refund requests only for those products that obtained the Shipped status.

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      • RMA API

        Kindly note that the API functionality for RMA is available as part of the Pro and Premium extension plans. 1. Amasty\Rma\Api\StatusRepositoryInterface - class for managing RMA statuses. GET /V1/amasty_rma/rma_status/get/:statusId, method="getById" - ...

      • RMA | GraphQL methods

        Quries getAmRmaSettings description: a list of customer's return requests getAmRmaReturnsForCurrentCustomer description: get a list of customer's return requests getAmRmaReturnById (request_id: Int!) description: get Return Request by ID ...

      • Can a customer create one refund request for products from different orders?

        No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.

      • How to allow guest customers to submit an RMA request?

        To enable guest RMA, navigate to Stores → Configuration → Amasty Extensions → RMA → General and enable the Allow Guest RMA option. Guest visitors will be able to find the link to the refund request creation page in the footer.

      • Is it possible to assign different statuses for child products of a configurable/bundle/grouped product?

        The extension allows setting different statuses to products based on their attributes (like color, size, SKU, stock availability, etc) and dynamically change the status depending on the available quantity of the product. The feature is available for ...