Can a customer create one refund request for products from different orders?
No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.
Related Articles
How to create an RMA request from the admin panel?
To create a refund request from the backend, proceed to Sales → Orders, choose the order you'd like to return, and click the Create Return option on the order details page.Can I refund orders with store credits?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests and is intended to help admins manage them much faster and easier. Everything about creating credit memos and sending money or store credits to customers should ...How to allow guest customers to submit an RMA request?
To enable guest RMA, navigate to Stores → Configuration → Amasty Extensions → RMA → General and enable the Allow Guest RMA option. Guest visitors will be able to find the link to the refund request creation page in the footer.When does the RMA start counting refund period days?
Out of the box, RMA starts counting refund period days when the order is created.Can a customer request refunds for products that are not shipped yet?
The RMA extension allows creating refund requests only for those products that obtained the Shipped status.
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