Can a customer create one refund request for products from different orders?
No, customers can request a refund for products that were purchased in one and the same order only. Refund requests for other orders should be created separately.
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How to create an RMA request from the admin panel?
To create a refund request from the backend, proceed to Sales → Orders, choose the order you'd like to return, and click the Create Return option on the order details page.
RMA API
Kindly note that the API functionality for RMA is available as part of the Pro and Premium extension plans. 1. Amasty\Rma\Api\StatusRepositoryInterface - class for managing RMA statuses. GET /V1/amasty_rma/rma_status/get/:statusId, method="getById" - ...
Can I refund orders with store credits?
The RMA extension doesn’t deal with a refund itself. It works only with refund requests and is intended to help admins manage them much faster and easier. Everything about creating credit memos and sending money or store credits to customers should ...
RMA | GraphQL methods
Quries getAmRmaSettings description: a list of customer's return requests getAmRmaReturnsForCurrentCustomer description: get a list of customer's return requests getAmRmaReturnById (request_id: Int!) description: get Return Request by ID ...
When does the RMA start counting refund period days?
Out of the box, RMA starts counting refund period days when the order is created.