Subscriptions & Recurring Payments
A customer bought an item with a subscription Start Date in the future and was charged immediately. Is it a bug?
When customers subscribe to a product, it's possible for them to select the Start Subscription Date on the product page. By default, the initial order amount is charged as soon as the order is placed. Meanwhile, the Start Subscription Date defines ...
What happens if the cart contains both subscription and regular products?
Let's say a customer would like to purchase both subscription and regular products in one order. This article will help you find the answers to the following questions about the mixed cart: Is this scenario possible? What payment methods will be ...
What types of products does the Subscriptions & Recurring Payments extension support?
At the moment, the Subscriptions & Recurring Payments module supports the following types of products: Simple Configurable Virtual Bundle Downloadable Subscriptions can't be placed for the Grouped type products out of the box.
What triggers the recurring payments?
According to the extension's logic, a new order for a subscription product is created at the beginning of each billing cycle. The recurring payments for subscription orders can be triggered in one of the following ways, depending on the payment ...
Last Billing Date and Amount Billed columns are empty in the customer account. How do I fix it?
By default, the Last Billing Date and Amount Billed columns show the information for those subscription orders, that were created by the system automatically according to the selected billing cycle: For example, a customer places a subscription order ...
If there are multiple subscription products in the order, how many orders will be created with the next billing cycle?
If the order contains two or more subscription products, the system will automatically generate separate orders for each product when it comes to the next payment.
Customer placed a subscription. How do I track it further?
Once customers create their subscriptions, they can be checked in the following places: 1. On the storefront inside the customer account. If you're logging in as a customer or running tests, you can go to the My Subscriptions tab in customer account ...
Can I apply catalog/cart price rules to subscriptions?
It is indeed possible to use cart and catalog price rules for subscriptions, however, there will be certain limitations. These rules will be applied to the first order only, i.e. the one that customers use to create a subscription, while further ...
How can we pause/edit a subscription?
Out of the box, Subscriptions & Recurring Payments doesn't allow editing or pausing/resuming subscriptions. To edit a subscription, it'll be necessary to cancel the current one and place another subscription order with altered details.
How to create flexible subscription plans?
Our Subscriptions & Recurring Payments has a ready set of sample subscription plans, however, you can always create new ones that might be more suitable for your needs. To create a new subscription plan, please go to Magento Admin Panel > Amasty ...
I added a subscription product to the cart, but there are no payment methods, what is wrong?
You might experience the situation when a subscription product is added to the cart, but orders cannot be placed, as there are no payment methods available: This means that at the moment there are no payment gateways configured that accept ...
What payment methods can I use in my store to offer subscriptions to my customers?
By default, the Subscriptions & Recurring Payments extension is able to create subscriptions using the following payment gateways: Cash on Delivery (default Magento 2 offline payment method); Stripe (our Stripe by Amasty payment extension is included ...