Hello Amasty team,

It would be helpful to add a "DENIED"  or DENY button on the RMA request. Many times the RMA is invalid and can only be deleted. If we can do this before processing it would cut down on time. 

Second request is to close requested RMA's once they are processed there should be a way to close them and get them out of sight or file them in case you need to search again.

Thank you,

Hugo